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ITIL 4 Drive Stakeholder Value > ITIL4-DSV > Flashcards

ITIL4-DSV Flashcards

1
Q

List the stages involved in designing end-to-end customer journeys and experiences.

A
  1. Stakeholder aspirations
  2. Personas
  3. Scenarios
  4. Journey map
  5. Service blueprint
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ITIL 4 Drive Stakeholder Value (9 decks)

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