ITEC 60

Question 1

The discipline dealing with what is good and bad and with moral duty and obligation.

Answer 1

Ethics

Question 2

__________ is concerned with
fundamental principles of right
and wrong and what people
ought to do.

Answer 2

Ethics

Question 3

__________ is a set of beliefs about right and wrong behavior within a society.

Answer 3

Ethics

Question 4

______________ conforms to generally accepted norms— many of which are almost universal.

Answer 4

Ethical Behavior

Question 5

_____________ are habits that incline us to do what is acceptable.

Answer 5

Virtues

Question 6

___________ are habits that incline us to do what is unacceptable.

Answer 6

Vices

Question 7

____________ is the complex
scheme of moral values that
we choose to live by.

Answer 7

Value System

Question 8

__________ is the moral principles that govern a person’s behavior or the conducting of an activity.

Answer 8

Ethics

Question 9

__________ are concerned with the principles of right and wrong behavior and the goodness or badness of human character.

Answer 9

Morals

Question 10

___________ is the system of rules that a particular country or community recognizes as regulating the actions of its members and may enforce by the imposition of penalties.

Answer 10

Law

Question 11

_______ and ______ differ because the _________ demands an absolute subjection to its rules and commands.

Answer 11

Moral and Law , Law

Question 12

______ and ______
__________ are rules of conduct.
__________ are rules developed by governments in order to provide balance in society and protection to its citizens.

Answer 12

Moral and Law
Ethics
Law

Question 13

_________ comes from
people’s awareness of what is right and wrong.

Answer 13

Ethics

Question 14

_________ are enforced by governments to their people.

Answer 14

Laws

Question 15

Ethics has risen to the top of
the business agenda because
the risks associated with
inappropriate behavior have
increased, both in their
likelihood and in their potential
negative impact.

Answer 15

Ethics in Business World

Question 16

________________ it refers to the standards for morally right and wrong conduct In business.

Answer 16

Business Ethics

Question 17

_____________ enhances the law by outlining acceptable behaviors beyond government control.

Answer 17

Business Ethics

Question 18

Why Business Ethics are important?

Answer 18

Protect the organization and its employees from legal action.

Create an organization that operates consistently. Produce good business.

Avoid unfavorable publicity.

Gain the goodwill of the community.

Question 19

_________ involve providing money, property, favors, or anything else of value to someone in business or government in order to obtain a business advantage.

Answer 19

Bribes

Question 20

___________ are made openly and publicly as a gesture of friendship or goodwill with no expectation of a future favor for the donor.

Answer 20

Gifts

Question 21

Importance of Business in the workplace

Answer 21

Improved employee retention

Stronger collaboration

Increased professional value

More effective leadership

Question 22

____________ it refers to a written set of guidelines issued by an organization to its worker and management to help them conduct their actions in accordance with its primary values and ethical standards.

Answer 22

Code of Ethics

Question 23

Difficulties in implementing code of ethics

Answer 23

The main difficulty with code of ethics is that they do not establish priority between norms and beliefs.

Question 24

There are three main areas that can create an obstacle to put codes into practice —

Answer 24

Culture, Design and Enforcement

Question 25

Improving Corporate Ethics

Answer 25

Employees are willing to seek advice about ethics issues. Employees feel prepared to handle situations that could lead to misconduct. Employees are rewarded for ethical behavior. The organization does not reward success obtained through questionable means. Employees feel positively about their company.

Question 26

Ethics in Information Technology

Answer 26

The increased use of information technology has raised many ethical issues for today's IT professional. Licensing of IT professionals Internet communication Intellectual property Employee/employer issues

Question 27

Four Common Approaches used in Ethical Decision-Making

Answer 27

Virtue Approach Utilitarian Approach Fairness Approach Common Good Approach

Question 28

The ethical choice is the one that best reflects moral virtues in ourselves and our community.

Answer 28

Virtue Approach

Question 29

The ethical choice is the one that produces the greatest excess of benefits over harm.

Answer 29

Utilitarian Approach

Question 30

The ethical choice is the one that treats everyone the same and does not show favoritism or discrimination.

Answer 30

Fairness Approach

Question 31

At its core, it is all about how businesses can apply technology to solve and optimize organizational issues at scale.

Answer 31

I.T

Question 32

_______________ work within teams and play a big role within organizations of all sues.

Answer 32

IT professionals

Question 33

main tenets of what IT professionals cover into three main categories:

Answer 33

IT Operations IT Governance Infrastructure

Question 34

A calling that requires specialized knowledge and often long and intensive academic preparation.

Answer 34

PROFESSION

Question 35

PROFESSIONAL

Answer 35

Require advanced training and experience Must exercise discretion and judgment in their work Their work cannot be standardized Contribute to society, participate in lifelong training, assist other professionals Carry special rights and responsibilities

Question 36

_________________ are the people who build, test, install, repair, and maintain hardware and software within organizations.

Answer 36

IT professionals

Question 37

Some organizations will have an in-house IT team, whereas smaller scale businesses may hire freelance IT professionals for specific tasks.

Answer 37

IT Professionals

Question 38

Partial list of IT Specialist

Answer 38

Programmers Systems analysts Software engineers Database administrators Local area network (LAN) administrators Chief information officers (CIOs)

Question 39

IT workers are not recognized as Professionals [ not licensed by the state or federal government. are not liable for malpractice]

Answer 39

LEGAL PERSPECTIVE

Question 40

The Changing Professional Services Industry

Answer 40

Client Sophistication Governance Connectivity Transparency Modularization Globalization Commoditization

Question 41

IT workers involved in relationships with

Answer 41

1. Employers 2. Clients 3.Suppliers 4. Other Professionals 5. IT Users 6. Society at large Notes

Question 42

Act of illegally making copies of software or enabling access to software to which they are not entitled.

Answer 42

Software piracy

Question 43

Area in which IT workers can be tempted to violate laws and policies.

Answer 43

Software piracy

Question 44

The Business Software Alliance (BSA) is a trade group representing he world's largest software and hardware manufacturers mission is to stop the unauthorized copying of software.

Answer 44

Software piracy

Question 45

Thousands of cases prosecuted each year.

Answer 45

Software Piracy

Question 46

Trade Secrets

Answer 46

Business information generally unknown to public Company takes actions to keep confidential Require cost or effort to develop Have some degree of uniqueness or novelty

Question 47

Employee attracts attention to a negligent, illegal, unethical, abusive, or dangerous act that threatens the public interest.

Answer 47

Whistle-blowing

Question 48

IT Worker provides:

Answer 48

hardware, software, or services at a certain cost and within a given time frame.

Question 49

Clients provides:

Answer 49

Compensation Access to key contacts Workspace This relationship is usuaIly documented in contractual terms

Question 50

______________ makes decisions about a project based on information, alternatives, and recommendations provided by the IT worker

Answer 50

Client

Question 51

____________ trusts IT worker to act in client's best interests

Answer 51

Client

Question 52

IT worker trusts that client will provide relevant information, listen to and understand what the IT worker says, ask questions to understand impact of key decisions, and use the information to make wise choices.

Answer 52

RELATIONSHIPS BETWEEN IT WORKERS AND CLIENTS

Question 53

Ethical problems arise if a company recommends its own products and services to remedy problems they have detected. Creates a conflict of interest

Answer 53

RELATIONSHIPS BETWEEN IT WORKERS AND CLIENTS

Question 54

Problems arise during a project if IT workers are unable to provide full and accurate reporting of a project's status. Finger pointing and heated discussions can ensue

Answer 54

RELATIONSHIPS BETWEEN IT WORKERS AND CLIENTS

Question 55

A crime of obtaining goods, services, or property through deception or trickery

Answer 55

Fraud

Question 56

Misstatement or incomplete statement of material fact.

Answer 56

Misrepresentation

Question 57

If _________________ causes a party to enter into a contract, that party may have the right to cancel contract or seek reimbursement for damages

Answer 57

Misrepresentation

Question 58

One party fails to meet the terms of a contract.

Answer 58

Breach of Contract

Question 59

When there is material breach of contract:

Answer 59

(1 ) The non-breaching party may rescind the contract, seek restitution of any compensation paid to the breaching party, and be discharged from any further performance under the contract. (2) treat the contract as being in effect and sue the breaching party to recover damages.

Question 60

Are made in secret, as they are neither legally nor morally acceptable.

Answer 60

Bribes

Question 61

Are often made indirectly through a third party

Answer 61

Bribes

Question 62

Encourage an obligation for the recipient to act favorably toward the donor

Answer 62

Bribes

Question 63

Are made openly and publicly, as a gesture of friendship or goodwill

Answer 63

Gifts

Question 64

Are made directly from donor to recipient

Answer 64

Gifts

Question 65

Come with no expectation of a future favor for the donor

Answer 65

Gifts

Question 66

_______________ often feel a degree of loyalty to the other members of their profession.

Answer 66

Professionals

Question 67

______________ owe each other adherence to their profession's code of conduct.

Answer 67

Professionals

Question 68

person using a hardware or software product

Answer 68

IT user

Question 69

IT workers' duties

Answer 69

Understand users' needs and capabilities Deliver products and services that meet those needs

Question 70

A _________________________ state the principles and core values that are essential to the work of an occupational group.

Answer 70

Professional Codes of Ethics

Question 71

A _______________________ is a set of principles designed to help a business govern Its decision-making and distinguish right from wrong.

Answer 71

professional code of ethics

Question 72

__________________ indicates that a professional possesses a particular set of skills, knowledge, or abilities in the opinion of the certifying organization.

Answer 72

Certification

Question 73

VENDOR CERTIFICATION

Answer 73

Some certifications substantially improve IT workers' salaries and career prospects Relevant for narrowly defined roles or certain aspects of broader roles Require passing a written exam, or in some cases, a hands-on lab to demonstrate skills and knowledge Can take years to obtain necessary experience Training can be expensive

Question 74

INDUSTRY ASSOCIATION CERTIFICATIONS

Answer 74

Require a higher level of experience and a broader perspective than vendor certifications Must sit for and pass written exam May need to pay annual renewal fee, earn continuing education credits, and/or pass renewal test Lag in developing tests that cover new technologies Are moving from purely technical content to a broader mix of technical, business, and behavioral competencies

Question 75

____________ is a government-issued permission to engage in an activity or operate a business.

Answer 75

License

Question 76

It has been defined as not doing something that a reasonable person would do or doing something that a reasonable person would not do.

Answer 76

IT PROFESSIONAL MALPRACTICE NEGLIGENCE

Question 77

it refers to the obligation to protect people against any unreasonable harm or risk

Answer 77

IT PROFESSIONAL MALPRACTICE DUTY OF CARE

Question 78

Professionals who breach the duty of care are liable for injuries that their negligence causes.

Answer 78

PROFESSIONAL MALPRACTICE

Question 79

Professionals who breach this duty are liable to their patients or clients, and possibly to some third parties.

Answer 79

PROFESSIONAL MALPRACTICE

Question 80

Inappropriate use of computing resources.

Answer 80

Software piracy

Question 81

It means to be in accordance with established policies, guidelines, specifications, or legislation.

Answer 81

COMPLIANCE