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ITE 119 > ITE 119 Qz 6 Module 6 > Flashcards

ITE 119 Qz 6 Module 6 Flashcards

1
Q

Management information systems are typically powered by _____.

transactions

expert systems

key performance indicators

databases

A

Databases

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2
Q

Business systems are primarily computer-based information systems that provide organizations with valuable ____________.

input

information

technical support

hardware

A

information

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3
Q

A management information system uses a(n) _____ report when a request is made by a specific person for a specific purpose.

demand

key-indicator

automatic

exception

A

Demand

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4
Q

A hotel may use a management information system to examine data for future marketing plans.
True
False

A

True

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5
Q

A graphical representation of a company’s key performance indicators can be displayed in a(n) _____ for easier access to important data.

transaction processing system

executive dashboard

database

optimized model

A

executive dashboard

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6
Q

A corporation relies on its _____ statistics to provide insight into the state of the business and its overall health.

key performance indicator

exception

structured

optimized

A

key performance indicator

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7
Q

Many schools offer a degree in __________, one that typically combines studies in a particular discipline (e.g., psychology) with studies in computing and information technologies in order to apply the technology to the particular discipline.

informatics

decision Support

MIS

CSE

A

informatics

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8
Q

Bioinformatics typically overlays maps with data and information related to geographic locations.
True
False

A

False

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9
Q

In a proactive problem-solving approach, the problem solver seeks out potential problems before they become serious.
True
False

A

True

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10
Q

Medical informatics is widely used in the combined disciplines of computer science and _________.

mathematics

medical research

human factors

management information systems

A

Medical research

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11
Q

A company that focuses on identifying a solution to an existing problem that benefits the company or its customers uses a reactive problem-solving approach.
True
False

A

True

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12
Q

A(n) _____ system relies on artificial intelligence.

transaction processing

expert

decision support

enterprise resource planning

A

expert

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13
Q

With the help of _____ software, new housing developments can be easily planned and analyzed.

global information system

batch processing

decision support system

geographic information system

A

geographic information system

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14
Q

Although informatics is a term that can be applied to all types of information systems, it is primarily used to describe the use of information systems in nonbusiness areas.
True
False

A

True

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15
Q

Nonprogrammed decisions deal with unusual or exceptional situations.
True
False

A

True

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16
Q

Bioinformatics is sometimes called _____ biology.

concatenated

computer-based

computational

calculated

A

computational

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17
Q

A management information system automatically produces a(n) _____ report when a situation is unusual or requires action.

automatic

action-item

demand

exception

A

exception

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18
Q

Businesses generate profits based on how well they collect, interpret, and act on information.
True
False

A

True

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19
Q

An example of a demand report is the grade report a university student receives at the end of each semester.
True
False

A

False

20
Q

Management information systems provide routine business information to decision makers.
True
False

A

True

21
Q

There are two methods of processing transactions: batch and sequential.
True
False

A

False

22
Q

In a business intelligence model, key performance indicators can help a company understand more about its overall health.
True
False

A

True

23
Q

A(n) _____ system draws information from the database of transactions and other sources to inform managers of the state of operations.

transaction processing

management information

expert system

training system

A

Management information

24
Q

Concert tickets, flight reservations, and course registrations are all examples of __________ transactions.

relational

batch

real-time

expert

A

real-time

25
Q

Decision making takes place in three stages: intelligence, design, and _________.

reception

output

choice

debugging

A

choice

26
Q

A typical example of a geographic information system is a(n) _____.

blueprint

drawing

map

executive dashboard

A

map

27
Q

Business systems service only payroll and inventory processes.
True
False

A

False

28
Q

In _____ processing, transactions are collected over time and processed together in groups.

real-time

expert

commercial

batch

A

Batch

29
Q

In the transaction processing cycle, the data _____ stage is where the validity of the data entered is checked, such as whether an item number and credit card number are valid.

collection

editing

debugging

manipulation

A

editing

30
Q

The final stage of decision making and problem solving is known as the _____ stage, where the results of a decision are reviewed.

intelligence

choice

implementation

monitoring

A

monitoring

31
Q

__________ is another term for business, but often it connotes a large, complex business with many interacting business units.

E-tailer

Knowledge company

Organization

Enterprise

A

Enterprise

32
Q

Customer relationship management (CRM) systems can support targeted marketing.
True
False

A

True

33
Q

CRM systems that deliver improved customer service and targeted marketing support all of the following areas of an enterprise EXCEPT _____.

human resources

sales

market research

product development

A

human resources

34
Q

A(n) _____ system is the ultimate information system in an organization because it incorporates all enterprise systems into one centralized system.

CRM

ISS

ERP

MSS

A

ERP

35
Q

The sole function of enterprise resource planning is to manage the supply chain.
True
False

A

False

36
Q

A systems analyst is a professional who specializes in analyzing and designing systems.
True
False

A

True

37
Q

Which of the following is a potential benefit of an ERP system?

easy to implement

streamlined work processes

access to data with more redundancy

low initial investment in time and money

A

steamlined work processes

38
Q

An enterprise resource planning system is the ultimate information system in an organization because it integrates all enterprise systems into one centralized system.
True
False

A

True

39
Q

A transaction processing system (TPS) allows a business to track all interactions with customers, including in-store, by phone, and online, to better understand a customer’s interests and needs.
True
False

A

False

40
Q

A(n) _____ system can help a business alleviate the need for multiple information systems.

decision support

enterprise resource planning

employee management

expert

A

enterprise resource planning

41
Q

Good _____ systems provide a framework for best practices in business management.

input

hardware

solid-state

information

A

information

42
Q

Which of the following terms originated in the field of knowledge management?

artificial intelligence

knowledge worker

social media

intuitive data

A

knowledge worker

43
Q

Many businesses use knowledge management systems that include social networking features.
True
False

A

True

44
Q

Through the use of a _____ system, information on prospective, current, and past customers is stored and analyzed for future planning.

CSM

CTM

CRM

CPM

A

CRM

45
Q

Using a _____ system, employees can share their expertise in different areas of a company to build upon its success.

decision support

management information

business intelligence

knowledge management

A

knowledge management

46
Q

By itself, customer relationship management software will typically improve customer satisfaction.
True
False

A

False

ITE 119 (9 decks)

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