ITE 119 Qz 6 Module 6

Question 1

Management information systems are typically powered by _____.

transactions

expert systems

key performance indicators

databases

Answer 1

Databases

Question 2

Business systems are primarily computer-based information systems that provide organizations with valuable ____________.

input

information

technical support

hardware

Answer 2

information

Question 3

A management information system uses a(n) _____ report when a request is made by a specific person for a specific purpose.

demand

key-indicator

automatic

exception

Answer 3

Demand

Question 4

A hotel may use a management information system to examine data for future marketing plans.
True
False

Answer 4

True

Question 5

A graphical representation of a company’s key performance indicators can be displayed in a(n) _____ for easier access to important data.

transaction processing system

executive dashboard

database

optimized model

Answer 5

executive dashboard

Question 6

A corporation relies on its _____ statistics to provide insight into the state of the business and its overall health.

key performance indicator

exception

structured

optimized

Answer 6

key performance indicator

Question 7

Many schools offer a degree in __________, one that typically combines studies in a particular discipline (e.g., psychology) with studies in computing and information technologies in order to apply the technology to the particular discipline.

informatics

decision Support

MIS

CSE

Answer 7

informatics

Question 8

Bioinformatics typically overlays maps with data and information related to geographic locations.
True
False

Answer 8

False

Question 9

In a proactive problem-solving approach, the problem solver seeks out potential problems before they become serious.
True
False

Answer 9

True

Question 10

Medical informatics is widely used in the combined disciplines of computer science and _________.

mathematics

medical research

human factors

management information systems

Answer 10

Medical research

Question 11

A company that focuses on identifying a solution to an existing problem that benefits the company or its customers uses a reactive problem-solving approach.
True
False

Answer 11

True

Question 12

A(n) _____ system relies on artificial intelligence.

transaction processing

expert

decision support

enterprise resource planning

Answer 12

expert

Question 13

With the help of _____ software, new housing developments can be easily planned and analyzed.

global information system

batch processing

decision support system

geographic information system

Answer 13

geographic information system

Question 14

Although informatics is a term that can be applied to all types of information systems, it is primarily used to describe the use of information systems in nonbusiness areas.
True
False

Answer 14

True

Question 15

Nonprogrammed decisions deal with unusual or exceptional situations.
True
False

Answer 15

True

Question 16

Bioinformatics is sometimes called _____ biology.

concatenated

computer-based

computational

calculated

Answer 16

computational

Question 17

A management information system automatically produces a(n) _____ report when a situation is unusual or requires action.

automatic

action-item

demand

exception

Answer 17

exception

Question 18

Businesses generate profits based on how well they collect, interpret, and act on information.
True
False

Answer 18

True

Question 19

An example of a demand report is the grade report a university student receives at the end of each semester.
True
False

Answer 19

False

Question 20

Management information systems provide routine business information to decision makers.
True
False

Answer 20

True

Question 21

There are two methods of processing transactions: batch and sequential.
True
False

Answer 21

False

Question 22

In a business intelligence model, key performance indicators can help a company understand more about its overall health.
True
False

Answer 22

True

Question 23

A(n) _____ system draws information from the database of transactions and other sources to inform managers of the state of operations.

transaction processing

management information

expert system

training system

Answer 23

Management information

Question 24

Concert tickets, flight reservations, and course registrations are all examples of __________ transactions.

relational

batch

real-time

expert

Answer 24

real-time

Question 25

Decision making takes place in three stages: intelligence, design, and _________. reception output choice debugging

Answer 25

choice

Question 26

A typical example of a geographic information system is a(n) _____. blueprint drawing map executive dashboard

Answer 26

map

Question 27

Business systems service only payroll and inventory processes. True False

Answer 27

False

Question 28

In _____ processing, transactions are collected over time and processed together in groups. real-time expert commercial batch

Answer 28

Batch

Question 29

In the transaction processing cycle, the data _____ stage is where the validity of the data entered is checked, such as whether an item number and credit card number are valid. collection editing debugging manipulation

Answer 29

editing

Question 30

The final stage of decision making and problem solving is known as the _____ stage, where the results of a decision are reviewed. intelligence choice implementation monitoring

Answer 30

monitoring

Question 31

__________ is another term for business, but often it connotes a large, complex business with many interacting business units. E-tailer Knowledge company Organization Enterprise

Answer 31

Enterprise

Question 32

Customer relationship management (CRM) systems can support targeted marketing. True False

Answer 32

True

Question 33

CRM systems that deliver improved customer service and targeted marketing support all of the following areas of an enterprise EXCEPT _____. human resources sales market research product development

Answer 33

human resources

Question 34

A(n) _____ system is the ultimate information system in an organization because it incorporates all enterprise systems into one centralized system. CRM ISS ERP MSS

Answer 34

ERP

Question 35

The sole function of enterprise resource planning is to manage the supply chain. True False

Answer 35

False

Question 36

A systems analyst is a professional who specializes in analyzing and designing systems. True False

Answer 36

True

Question 37

Which of the following is a potential benefit of an ERP system? easy to implement streamlined work processes access to data with more redundancy low initial investment in time and money

Answer 37

steamlined work processes

Question 38

An enterprise resource planning system is the ultimate information system in an organization because it integrates all enterprise systems into one centralized system. True False

Answer 38

True

Question 39

A transaction processing system (TPS) allows a business to track all interactions with customers, including in-store, by phone, and online, to better understand a customer’s interests and needs. True False

Answer 39

False

Question 40

A(n) _____ system can help a business alleviate the need for multiple information systems. decision support enterprise resource planning employee management expert

Answer 40

enterprise resource planning

Question 41

Good _____ systems provide a framework for best practices in business management. input hardware solid-state information

Answer 41

information

Question 42

Which of the following terms originated in the field of knowledge management? artificial intelligence knowledge worker social media intuitive data

Answer 42

knowledge worker

Question 43

Many businesses use knowledge management systems that include social networking features. True False

Answer 43

True

Question 44

Through the use of a _____ system, information on prospective, current, and past customers is stored and analyzed for future planning. CSM CTM CRM CPM

Answer 44

CRM

Question 45

Using a _____ system, employees can share their expertise in different areas of a company to build upon its success. decision support management information business intelligence knowledge management

Answer 45

knowledge management

Question 46

By itself, customer relationship management software will typically improve customer satisfaction. True False

Answer 46

False