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1
Q

To which type of technology would you install a x16 card?

A

PCIe

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2
Q

Explain the difference between a heat sink and a heat pipe.

A

A heat sink is passive cooling and a heat pipe is active cooling.

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3
Q

What limits upgrade potential for the system processor?

A

Type of motherboard CPU socket and chipset

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4
Q

Who are the two biggest x86 processor manufacturers in existence?

A

Intel and AMD

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5
Q

Which component supplies power to the motherboard when the power supply is off?

A

CMOS/RTC

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6
Q

A manufacturing company has decided to build a computer game room to use for employees on break at work. They have already purchased an upgraded sound card, high-level cooling system, and high-end video card. What else should by recommended that they purchase?

A

Multi-core processor

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7
Q

Which type of storage device is composed of a conventional hard drive and a substantial amount of solid-state storage?

A

Hybrid

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8
Q

Which of the following is NOT a USB connector type?

A

S

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9
Q

In the United States, what is the standard voltage for alternating current (AC)?

A

110v to 120v

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10
Q

What is the maximum data rate for a USB 2.0 connection?

A

480 Mbps

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11
Q

When deciding on a CPU for use with a specific motherboard, what does it need to be compatible with?

A

Socket Grid Array

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12
Q

Which RAM type is used for laptops?

A

SODIMM

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13
Q

Which device stores data over the long term?

A

Storage drives

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14
Q

Which motherboard form factor measures 12 inches x 9.6 inches (305 mm x 244 mm)?

A

ATX

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15
Q

What is the purpose of a heat sink on a motherboard?

A

to pull the heat out of a very hot device to dissipate the heat

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16
Q

A user at your company has just installed a new set of speakers and submitted a ticket to you complaining that he cannot hear sound out of any of them. You log in to his PC and notice that he is running a 32-bit version of Windows. What could be the issue?

A

He installed the wrong version of the driver

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17
Q

Which motherboard form factor measures 6.7” x 6.7”?

A

Mini-ITX

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18
Q

Are you able to use a standard ATX12V PSU with a Mini-ITX motherboard?

A

Yes, so long as it fits in the case

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19
Q

What is the first step to inserting a PGA CPU?

A

Ensuring pin 1 alignment

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20
Q

Which of the following connectors would you use to power a video card?

a. 24-pin power
b. 6-pin PCIe
c. Molex
d. 3.5 mm TRS

A

b. 6-pin PCIe

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21
Q

Which of these are internal system components?

a. CPU
b. Keyboard
c. RAM
d. Modem
e. Motherboard
f. Monitor

A

a. CPU
b. RAM
c. Motherboard

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22
Q

How can CPU performance be improved?

A

Overclocking

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23
Q

Which of these is NOT a valid reason to install a new expansion card in your PC?

A

To connect an additional external monitor

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24
Q

What seals the tiny gap between the CPU cap and the heat sink?

A

Thermal compound

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25
Q

What might stop a POST from executing?

a. Faulty cabling and connections
b. Poorly-seated chips
c. Faulty interfaces and devices
d. Faulty CPU
e. Faulty Motherboard
f. All of the above

A

f. All of the above

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26
Q

In what mode of plug and play must the laptop be turned off and back on for the change to be recognized?

A

Cold docking

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27
Q

You have a user who needs a custom PC configuration to run common desktop applications and simply meet the recommended requirements for a selected operating system. What should you recommend?

A

Thin client

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28
Q

In the laser printer printing process, which step immediately follows the exposing step?

A

Developing

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29
Q

Which of the following is a class of devices that specializes in tracking your movements?

A

Fitness Monitor

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30
Q

A customer is shopping for a computer game for her daughter and wants to know if you can explain the reference to “DirectX” on the packaging?

A

Microsoft’s API

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31
Q

Which of the following lets you quickly connect/disconnect with external peripherals and may also provide extra ports that the notebook PC doesn’t normally have?

A

Docking station

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32
Q

Which laptop component can take a input from a stylus and convert it into an image on the computer?

A

Digitizer

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33
Q

What RAID is striping without parity?

A

RAID 0

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34
Q

You are contacted by another remote user. The user has a laptop and desktop computer. The user wants to know if there is a device that would allow them to use the same peripheral devices with both systems without having to switch cables over all the time. What is your answer?

A

KVM

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35
Q 
Which factors are most likely to make a PC used for gaming require high-end cooling? *
CPU
GPU
Monitor
Transistors
A

CPU

GPU

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36
Q

What RAID is striping with parity? *

RAID 0
RAID 1
RAID 3
RAID 5
RAID 10
A

RAID 5

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37
Q

The AC adapter for your Dell laptop is not working properly, and you are searching for a replacement. Which two factors should be most important when selecting a new AC adapter? (Choose two.) *

Polarity
Size of the adapter
Brand of the adapter
Same or higher wattage than the original

A

Brand of the adapter

Same or higher wattage than the original

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37
Q

The AC adapter for your Dell laptop is not working properly, and you are searching for a replacement. Which two factors should be most important when selecting a new AC adapter? (Choose two.) *

Polarity
Size of the adapter
Brand of the adapter
Same or higher wattage than the original

A

Brand of the adapter

Same or higher wattage than the original

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38
Q

You have recently purchased a laptop computer with a touch screen. It allows you to draw images on the screen and save them on the computer. Which device is responsible for converting the input into the image that you are able to save? *

Touch screen
Inverter
Touch pad
Digitizer

A

Digitizer

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39
Q

Which display uses a row of transistors across the top of the screen and a column of them down the side? *

Passive matrix
Active matrix
Twisted nematic
In-plane switching

A

Active matrix

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40
Q

What size hard drive goes in a laptop? *

  1. 5’’
  2. 0’’
  3. 5’’
  4. 5 feet
A

2.5’’

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41
Q

Which type of laptop backlight generally does not require the use of an inverter? *

LED
CCFL
IPS
TN

A

LED

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42
Q

In a laptop, which display type illuminates each pixel individually rather than by LED back light? *

E-Ink
LCD
CCFL
OLED

A

OLED

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43
Q

A user has brought his display to you because the screen is intermittently flickering. Which display component is most likely causing this? *

Backlight
Inverter
LCD
Displayport

A

Backlight

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44
Q

This is the older technology for flat-panel displays. While it provides the shortest response time, has high brightness, and draws less power. It suffers from poor quality when viewed from wide angles. *

OLED
LED
IPS
TN
CCFL
A

TN

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45
Q

Name three keys commonly used to run a PC’s BIOS/UEFI system setup program.​ *

Del
F12
F1
Enter
Space bar
A

Del
F12
F1

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46
Q

What configuration information does a user need to use a print device connected to the same local network?​ (Choose two) *

IP Address
Host Name
File sharing
Print server

A

IP Address

Host Name

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47
Q

True or false? Smartphones use a type of memory technology that works both as system memory and as persistent storage.​ *

True
False

48
Q

What are widely supported boot methods? *

HDD
FDD
Optical
USB
PXE
A 
HDD
FDD
Optical
USB
PXE
49
Q

True or false? To enable printer sharing via Windows, the print device must be connected to the Windows PC via an Ethernet or Wi-Fi link.​ *

True
False

50
Q

What special screwdriver is typically required to work on a notebook? *

Phillips Head
T-8 Torx
Hex
Metric
Data cable
51
Q

What is the removal of the charge from the photosensitive drum by a laser called?​ *

Transferring
Cleaning
Charging
Imaging

52
Q

What service should a network print device run to enable an Apple iPad to use the device over Wi-Fi?​ *

Airprint
Bonjour
Golang
Deletion

53
Q

True or false? When you print 10 copies of an uncollated job, 10 copies of page one are printed, followed by 10 copies of page two, then 10 copies of page three, and so on.​ *

True
False

54
Q

True or false? Updates are not necessary for iOS devices because the OS is closed source.​ *

True
False

55
Q

How is the imaging drum in a laser printer charged?​ *

Corona wire
AC Adapter
Transfusing process
Toner

A

Corona wire

56
Q

What is sideloading?​ *

Installing a mobile app without going through the app store.

Loading SD cards from the side of the device

Function of microprocessor cores wherein multiple tasks are done on “the side”

Deletion of cached memory for the purpose of increasing throughput

A

Installing a mobile app without going through the app store.

57
Q

What software is used to synchronize data files between an iOS device and a PC and what connection methods can it use?​ *

iTunes
AirCloud
Bonjour
iOS

58
Q

Which component supplies power to the CMOS when the computer is off? *

POST
RTC
Power Supply
BIOS
Power
59
Q

When printing, which component is responsible for converting the data being printed into the format that the printer can understand? *

PDL
Printer Driver
Print Feeder
Print Spooler

60
Q

What serial number uniquely identifies a particular handset?​ *
0/1
International Mobile Station Equipment Identity (IMEI) for handsets from GSM providers

Mobile Equipment ID (MEID) from CDMA providers.

SIM Cards

Account Numbers

ID

A

International Mobile Station Equipment Identity (IMEI) for handsets from GSM providers

Mobile Equipment ID (MEID) from CDMA providers.

61
Q

Which of the following are ways that a laptop can communicate with other computers? (Select all that apply) *

DC Jack
WLAN
Bluetooth
Cellular WAN

A

WLAN
Bluetooth
Cellular WAN

62
Q

You have a MacBook Pro computer with a Thunderbolt 3 port. What is the maximum throughput of a device plugged into this port? *

5 Gbps
10 Gbps
20 Gbps
40 Gbps

63
Q

If print jobs do not appear at the printer and the queue is clear, what could you try first to solve the problem?​ *

Cycle the power
Clear the spooler
Delete all print jobs
Change the toner

A

Cycle the power

64
Q

What type of standard adapter card might be used to connect internal FRU devices to the motherboard of a laptop?​ *

Mini-PCIe
mSATA
M.2
DDR RAM
CAPTCHA
A

Mini-PCIe
mSATA
M.2

65
Q

What advantages does UEFI have over BIOS?​ *

Supports 64-bit CPUs
Better hardware support at boot
GUI utilities in firmware
Better start-up security
Clearing RAM cache
A

Supports 64-bit CPUs
Better hardware support at boot
GUI utilities in firmware
Better start-up security

66
Q

You are required to install an anti-theft solution for a customer’s laptop. Which of the following should you perform? *

Install Windows
LoJack
Docking Station
Port Replicator
UEFI
67
Q

XML *

  1. eXtended Mark-Up Language
  2. eXtended Module Language
A

eXtended Mark-Up Language

68
Q

GPT

A

GUID Partition Table

69
Q

GNOME

70
Q

A user asks you how they can change Windows settings. In which management interface(s) are these settings located in the different versions of Windows? *

  1. Control Panel
  2. PC Settings
  3. Timeshift
  4. Ease of Access
  5. GLI
A

Control Panel

PC Settings

71
Q

FPU

A

Floating Point Unit

72
Q

Select all the Scripting Languages *

Ruby
Python
Bash
Powershell
UNIX
Linux
AWS
C++
HTTP
A

Python
Bash
Powershell

73
Q

RF

A

Radio frequency

74
Q

Which cable type would be suitable for longer distances such as connecting two cities that are more than a thousand kilometers apart? *

Coaxial
Twisted Pair
Multimode Fiber
SMF

75
Q

You are installing UTP network cabling. The network has a mixture of network cards, but the minimum required speed is 100 Mbps. What is the minimum grade of cable you can install to meet this requirement? *

CAT3
CAT5
CAT5e
CAT6a

76
Q

GDI

A

Graphics Device Interface

77
Q

Which type of cable would you use if you were concerned about EMI? *

Plenum-rated
UTP
STP
Coax

78
Q

FQDN

A

Fully Qualified Domain Name

79
Q

What is the difference between 568a and 568b network cable?

  1. Both have 8 wires, but two are switched
  2. 568a uses positive voltage; 568b uses negative voltage.
  3. 568b has only 6 wires
  4. Both have 8 wires, but four are switched
A

Both have 8 wires, but four are switched

80
Q

SMB

A

Secure Message Block

81
Q

QoS

A

Quality of Service

82
Q

POTS

A

Plain Old Telephone System

83
Q

WMN

A

Wireless Mesh Network

84
Q

PaaS

A

Platform as a Service

85
Q

TCP

A

Transmission Control Protocol

86
Q

SDK

A

Software Development Kit

87
Q

ARP

A

Address Resolution Protocol

88
Q

What is the biggest kind of area network?

1.PAN
2.LAN
3.WLAN
4.CAN
5.MAN
6WAN

89
Q

SMTP

A

Secure Mail Transfer Protocol

90
Q

Which connector is used for cable Internet?

  1. LC
  2. F-Connector
  3. BNC
  4. RJ-45
  5. DE-9
A

F-Connector

91
Q

Which of the following would be suitable for 1000-Mbps networks? (Select all that apply.)

  1. Category 3
  2. Category 5
  3. Category 5e
  4. Category 6
A

Category 5e

Category 6

92
Q

SDN

A

Software Defined Networking

93
Q

POST

A

Power On Self Test

94
Q

SSID

A

Service Set Identifier

95
Q

UDP

A

User Datagram Protocol

96
Q

BSSID

A

Basic Service Set Identifier

97
Q

WPA

A

Wi-Fi Protected Access

98
Q

VDE

A

Virtual Desktop Environment

99
Q

TKIP

A

Temporal key Integrity Protocol

100
Q

ADSL

A

Asymmetric DSL

101
Q

TLS

A

Transport Layer Security

102
Q

Which type of cable can connect a computer to another computer directly?

  1. SATA
  2. 568A
  3. 568B
  4. Ethernet Crossover cable
  5. Straight-Through cable
A

Straight-Through cable

103
Q

NAS

A

Network attached storage

104
Q

You have been asked to design a new network that requires 10 Gbps transmission speeds. Which cable types will meet the minimum specifications? (Choose two.)

  1. MMF
  2. Cat5
  3. Cat5e
  4. Cat7
105
Q

While cleaning out the storage room, a technician finds several rolls of CAT5e network cable. He thinks that he might be able to use it to create replacement cables for his network. What is the maximum speed that this cable will support?

100 Mbps
1 Gbps
10 Gbps
20 Gbps
25 Gbps
106
Q

WEP

A

Wired Equivalency Privacy

107
Q

Your network uses UTP cabling. Which of the following types of network connections require the use of a crossover cable? (Choose two.) *

  1. Computer to hub
  2. computer to switch
  3. computer to router
  4. switch to switch
A

computer to router

switch to switch

108
Q

CRM

CPU RAM Motherboard
Correlated Read Machines
Customer Relationship Management
Centralized Refactoring Missions

A

Customer Relationship Management

109
Q

GPS

A

Global Positioning System

110
Q

GUI

A

Graphical User Interface

111
Q

EMF *

Electromagnetic Field

Enhanced MetaFile

A

Enhanced MetaFile

112
Q

DVD

A

Digital Video Versatile Disk

113
Q

DDR

A

Double Data Rate

114
Q

SMF

A

Single mode fiber

115
Q

MMF

A

multi mode fiber

116
Q

GPU

A

Graphics Processing Unit

117
Q

POP3

A

Post Office Protocol

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