IT Helpdesk info to remember

Question 1

Backslash

Answer 1

\

Question 2

Forwardslash

Answer 2

/

Question 3

Lifecad is also known as

Answer 3

Accenture

Question 4

Image is also known as

Answer 4

Unisys

Question 5

To find templates in associates shared folder T drive

Answer 5

Network/sbgcommon/sys/app/officetemplates

Question 6

Remote desktop tab symbol

Answer 6

Blue tab with person on it its called configuration manager remote control

Question 7

To change monitors to using multiple monitors at once

Answer 7

Right click on desktop then click screen resolution then click multiple displays drop down box

Question 8

What is Accuroute used for?

Answer 8

Sending faxes

Question 9

Workforce and citrix use what kind of credentials for the password?

Answer 9

LAN credentials

Question 10

Lifecad connection server addrees is in what?

Answer 10

ALL CAPITAL LETTERS

Question 11

Lifecad address #1 is what?

Answer 11

CS_LCPROD IN ALL CAPS

Question 12

Lifecad connection server #2

Answer 12

CS_2_LCPROD ALL CAPS

Question 13

If a user says his files changed from excel to pdf etc what do you do?

Answer 13

Right click on file folder and change default settings back

Question 14

If a user can’t use her mouse and screen won’t wake up what should you do?

Answer 14

Ask her if what color the button on her screen and cpu tower are to make sure they are on blue means they are on.

Question 15

Citrix which xenapp variety do we use the most?

Answer 15

Citrix xenapp 5

Question 16

Citrix xenapp 5 password reset steps are?

Answer 16

Click on citrix xenapp 5 click on servers and then click users to make list in ABC order then scroll to search

Question 17

Image(unisys enterprise manager) its also called how do you diconnect it for a user?

Answer 17

Click on operations,type in username,click on the funnelto search,right click on the name,click disconnect

Question 18

Lifcad prod (accenture) its also known as how do you reset a password for it?

Answer 18

Go to user security,modify,click yes you want to update security level,look up user ,then reset