Issues Management

Question 1

What is an issue?

Answer 1

a public concern about the organization’s decisions and
operations that may or may not also involve a point of conflict in opinions and judgments regarding
those decisions and operations

Question 2

4 stages in issue management

Answer 2

1) Environmental scanning (DESTEP/SWOT Analysis)
2) Issue identification and analysis
3) Issue-specific response strategy
4) Evaluation

Question 3

What are the phases an issue can go through?

Answer 3

Potential =>Emerging =>Current =>Crisis=>Dormant

Question 4

What is the definition of crisis?

Answer 4

an issue that requires not just decisive but immediate action from the organization

Question 5

What is a DESTEP Analysis?

Answer 5

It is a broad analysis of the various Demographic, Economic, Social, Technological, Ecological and Political developments and factors that are expected to have an impact on the organization