ISO 9001

Question 1

Key Components of ISO9001

Answer 1

• Businesses must define, measure, and improve processes
• Documentation: Maintains records of processes, results, and quality-related
  activities & provides accountability

Question 2

Benefits of ISO9001

Answer 2

• Enhanced customer trust and satisfaction
• Improved operational efficiency by streamlining processes
• Greater market access, as many industries require ISO 9001 certification as a
  condition for doing business
• Risk management by identifying and addressing potential issues early
• Increased competitiveness, as companies with ISO 9001 are viewed as more
  reliable partners

Question 3

The Return on Investment (RoI) of ISO9001:

ISO9001 can lead to a __________ reduction in the costs associated with ______________.

Answer 3

20-40% / defective products & fewer customer returns

Question 4

The Return on Investment (RoI) of ISO9001:

For an SME cost savings would be expected to be

Answer 4

between £50-500k annually

Question 5

The Return on Investment (RoI) of ISO9001:

It, on average, results in a ________ growth in operational efficiency & a _____________________ increase in employee work rate due to ____________

Answer 5

10-20% / 10-15% / well-maintained processes

Question 6

The Return on Investment (RoI) of ISO9001:

Reduces customer complaints by ___________ after implementing ISO9001, creates _____________ & increases

Answer 6

30-50% / good will in the market / customer retention rates