ISO 9000 Flashcards
ISO helps organizations to:
- Improve customer satisfaction
- Achieve continual improvement
- Continually improve processes
Aim of ISO 9000:
- The overall aim of ISO 9000 is to make registered organizations more competitive.
- ISO 9000 is applied to organizations on a volunteer basis. It tells the organization what they must do to conform but not how to do it.
ISO 9000’s Objective:
The new aim of ISO 9000 is to enable organizations to better serve their customers
and to be more competitive through adherence to the standard’s eight quality management principles.
ISO is based on eight principles from TQM:
- customer focus
- leadership
- involvement of people
- process approach
- system approach to management
- continual improvement
- factual approach to decision making
- mutually beneficial supplier relationships
ISO 9001:
- Quality assurance
- Quality control
- Quality management system
- minor revision
- major revision (update risk)
The quality management system must include the following documentation: (definition)
- Quality policy
- Quality manual
- Quality objectives
- Quality procedure
- Quality forms and records
The most widely used industry-specific applications of ISO 9001 are:
TickIT: IT industry
AS 9000: Aerospace industry
PS 9000: packaging material industry
ISO/TS 16949: Automotive industry
TL 9000: telecommunication industry
ISO 13485: medical industry
ISO/TS 29001: petroleum, petrochemical and natural gas industries
Six Sigma ISO 13053
ISO 9001 Quality Management:
Ensure that your products and services meet customers’ needs with this set of standards.
Information Security Management ISO/IEC 27001:
Make sure your organization’s information is secure with this set of criteria.
Environmental Management ISO 14001:
Improve environmental performance with this set of standards
Organizational Registration to ISO 9001:
- Develop a quality manual that describes how the organization will assure the quality of its products/service
- Provide evidence
- Top management ensure that customer requirements are determent and met
- Hire an accredited registered company to examine its systems, processes, procedure, etc.
- Conduct internal audit to ensure that all processes are working effectively
- The registrar will make periodic audit and the organization should be passed
The certification provider company checks the quality management system … How?
1- The periodic visits scheduled every six months
2- Unscheduled visits in the event of complaints
3- Report defects in the organization’s products
Cost of ISO certificate
- size
- complexity
- whether it already has some elements of a quality management system.
- certification family
- cost of the quality consultant who will prepare for the certification
The Benefits of ISO 9000
- improving customer satisfaction, costs
- risk management
- competitiveness the same as TQM objectives.
- meet their customer requirement
- provide products/services in a competitive price
Comparative Scope of ISO 9000 and Total Quality Management
- ISO 9000 and TQM are not interchangeable
- ISO 9000 is compatible with and can be viewed as a subset of TQM
- ISO 9000 is frequently implemented in a non-TQM environment
- ISO 9000 can improve operations in a traditional environment
- ISO 9000 and TQM are not in a competition
