Critical Success Factors for Quality Programs

Question 1

What’s critical success factors?

Answer 1

1. Education and training
2. Effective communication
3. Team building and teamwork
4. Leadership
5. Strategic management
6. Employee empowerment

Question 2

1.
What’s rationale for training factors?

Answer 2

1. Quality of the existing labor
2. Global competition
3. Rapid and continual change
4. Technology transfer problems
5. Changing demographics

Question 3

1.
Determine Training Requirements through?

Answer 3

1. assessing training needs.
2. assessed by observing, brainstorming, and surveying.
3. converted to training objectives that are stated in behavioral terms.

Question 4

1.
How Evaluating training?

Answer 4

1. clear statement of purpose.
2. ask the following questions:
   Was the training valid?
   Did the employees learn?
   Has the training made a difference?

Question 5

1.
Important Issues in training

Answer 5

1. How to select employees for training?
2. Where employees can train?
3. Who can provide training?
4. When training fail?
5. In presenting instruction, trainers should remember that people learn by doing.

Question 6

1.
Quality training should be divided into three broad categories of study:

Answer 6

1. Quality Planning
2. Quality Control
3. Quality Improvement

Question 7

2.
What’s factors that inhibitor communication?

Answer 7

1. Differences in meaning
2. A lack of trust
3. Information overload
4. Premature judgments
5. “Kill the Messenger” syndrome
6. Inaccurate assumptions
7. Listening problems.

Question 8

3.
A group of people becomes a team when the following conditions exist:

Answer 8

1. There is agreement as to the mission
2. Members adhere to ground rules
3. There is a fair distribution of responsibility and authority
4. People adapt to change.

Question 9

3.
Factors that can promote the success of a team are:

Answer 9

1. Personal identity of team members
2. Relationships among team members
3. The team’s identity within the organization.

Question 10

3.
Challenges faced when leading multicultural teams include differing:

Answer 10

1) approaches to decision making
2) attitudes toward authority
3) attitudes toward work
4) approaches to communicating.

Question 11

4.
What’s the characters of good leaders?

Answer 11

1. Overcome resistance to change
2. Broker the needs of constituent groups inside and outside the organization
3. Establish an ethical framework.
4. Committed to both the job to be done and the people who must do it.
5. Good communicators, and they are persuasive (convincing)
6. Learn to follow first and then lead.

Question 12

4.
The key elements of leadership for quality are:

Answer 12

1. customer focus
2. obsession with quality
3. recognition of the structure of work
4. freedom through control
5. unity of purpose
6. looking for faults in the systems
7. teamwork
8. continuing education and training
9. emphasis on best practices/peak performance.

Question 13

5.
The two major components of strategic management are:

Answer 13

1. strategic planning
2. strategic execution

Question 14

6.
Rationale for Empowerment:

Answer 14

1. increase creative thinking
2. enhance an organization’s competitiveness
3. motivator

Question 15

6.
Resistance of change may come from who?

Answer 15

1. employees
2. unions
3. management.

Question 16

6.
Management-related inhibitors include:

Answer 16

1. fear of losing control
2. I’m-the-boss syndrome
3. status
4. outdated management training
5. old-school syndrome
6. fear of exclusion

Question 17

Management’s role in empowerment is best described:

Answer 17

1. commitment
2. leadership
3. facilitation

Question 18

6.
The implementation of empowerment has four broad steps:

Answer 18

1. creating a supportive environment
2. targeting and overcoming inhibitors
3. putting the vehicles in place (Vehicles include brainstorming, nominal group technique, quality circles, suggestion boxes, and walking and talking)
4. assessing, adjusting, and improving

Question 19

6.
How to Recognize Empowered Employees?

Answer 19

Waiting to be told Vs. taking the initiative
◦Seeing only problems Vs. seeing opportunities
◦Accepting input at face value Vs. thinking critically
◦Pass decisions up the line Vs. building consensus for solutions

Question 20

6.
In order to avoid the most common empowerment errors:

Answer 20

1. Clearly defining what empowerment means in the organization
2. Provide empowerment training for all personnel
3. Do not rush or become impatient

Question 21

6.
How can organizations go beyond involvement and empowerment?

Answer 21

0-No employee involvement
1-Employee involvement
2-Employee empowerment
3-Employee enlistment