IS 130 EXAM 1

Question 1

What is this course about?

Question 2

Become an inform user- a person knowledgeable about Information system and IT.
The organization I join will undergo a digital transformation.
that managing the IS function within an organization is no longer the exclusive responsibility of the IS department.

Answer 2

Why do I have to take this course?

Question 3

is the business strategy that leverages IT to dramatically improve employee, customer, and business partner relationships; to support continuous improvement in business operations and business processes; and to develop new business models and businesses.

Answer 3

Digital Transformation

Question 4

refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning. items can be numbers, letters, figures, sounds, and images. Examples of data items are collections of numbers (e.g., 3.11, 2.96, 3.95, 1.99, 2.08) and characters (e.g., B, A, C, A, B, D, F, C).

Answer 4

Data

Question 5

refers to data that have been organized so that they have meaning and value to the recipient. For example, a grade-point average (GPA) by itself is data, but a student’s name coupled with his or her GPA is information. The recipient interprets the meaning and draws conclusions and implications from the information. Consider the examples of data provided in the preceding paragraph. Within the context of a university, the numbers could be GPAs, and the letters could be grades in an Introduction to MIS class.

Answer 5

Information

Question 6

consists of data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current business problem. For example, suppose that a company recruiting at your school has found over time that students with GPAs over 3.0 have experienced the greatest success in its management program.

Answer 6

Knowledge

Question 7

IT Components
• IT Personnel
• IT Services

Answer 7

What is the IT infrastructure?

Question 8

Perform high-speed, high-volume numerical computations.
Provide fast, accurate communication and collaboration within and among organizations.
Store huge amounts of information in an easy-to-access yet small space.
Allow quick and inexpensive access to vast amounts of information worldwide.
Analyze and interpret vast amounts of data quickly and efficiently.
Automate both semiautomatic business processes and manual tasks.

Answer 8

.

Major Capabilities of Information System

Question 9

Traditional Function of the MIS Department

• New (Consultative) Functions of the MIS Department

Answer 9

Changing Role of the IS department

Question 10

accounting IS, finance IS, production/operations management (POM) IS, marketing IS, and human resources IS.

Answer 10

accounting IS, finance IS, production/operations management (POM) IS, marketing IS, and human resources IS.

Question 11

More investment in IT
Replacing people with machines
Creates no new jobs such as electronic medical record, and nanotechnology.

Answer 11

Will IT Eliminate JOBS?

Question 12

Executing the process
• Capturing and storing process data
• Monitoring process performance

Answer 12

IS’s vital role in a three area of business process

Question 13

The process involves three fundamental elements:

Inputs: Materials, services, and information that flow through and are transformed as a result of process activities
Resources: People and equipment that perform process activities
Outputs: The product or a service created by the process

Answer 13

A business process

Question 14

can be created at either the instance level (i.e., a specific task or activity) or at the process level (i.e., the process as a whole).

Answer 14

Monitoring Process Performance

Question 15

A radical redesign of an organization’s business
processes to increase productivity and
profitability
• Examines business processes with a “clean slate”
approach

Answer 15

Business Process Reengineering

Question 16

An incremental approach to move an
organization toward business process centered
operations
• Focuses on reducing variation in process outputs
by identifying the underlying cause of the
variation
What is broken.

Answer 16

Business Process Improvement

Question 17

a management system that includes methods and tools to support the design, analysis, implementation, management, and continuous optimization of core business processes throughout the organization. BPM integrates disparate BPI initiatives to ensure consistent strategy execution.

Answer 17

Business Process Management

Question 18

Define, Measure, Analyze, Improve, Control

Answer 18

Sucess of Business Process Improvement

Question 19

BPR v.s BPI

Answer 19

BPI
• Low risk / low cost
• Incremental change
• Bottom-up approach
• Takes less time
• Quantifiable results
• All employees trained in 
BPI
BPR
• High risk / high cost
• Radical redesign
• Top-down approach
• Time consuming
• Impacts can be 
overwhelming
• High failure rate

Question 20

is the combination of social, legal, economic, physical, and political factors in which businesses conduct their operations.

Answer 20

Business Environment

Question 21

generated by the global economy, intense competition, the changing nature of the workforce, and powerful customers.

Answer 21

Market Pressure

Question 22

Two major technology-related pressures are technological innovation and information overload.
How fast technology is evolving.

Answer 22

Technology Pressure

Question 23

The third category of business pressures includes social responsibility, government regulation/deregulation, spending for social programs, spending to protect against terrorism, and ethics.

Answer 23

Societal/Political/Legal Pressures.

Question 24

Social issues that affect businesses and individuals range from the state of the physical environment to company and individual philanthropy to education. Some corporations and individuals are willing to spend time and money to address various social problems.

Answer 24

Social responsibility

Question 25

regulations regarding health, safety, environmental protection, and equal opportunity

Answer 25

Compliance with Government Regulations.

Question 26

A business framework devised by Michael Porter that analyzes competitiveness by recognizing five major forces that could endanger a company’s position.
1. Threat of Entry of New Competitors
2. Bargaining Power of Suppliers
3. Bargaining Power of Customers/Buyers
4. Threat of Substitute Products or Services
5. Rivalry Among Existing Firms within the
Industry

Answer 26

Porter’s Competitive Model

Question 27

1. Organizations view IT as an engine of innovation that continually transforms
   the business, often creating new revenue streams.
2. Organizations view their internal and external customers and their customer
   service function as supremely important.
3. Organizations rotate business and IT professionals across departments and
   job functions.
4. Organizations provide overarching goals that are completely clear to each IT
   and business employee.
5. Organizations ensure that IT employees understand how the company makes
   (or loses) money.
6. Organizations create a vibrant and inclusive company culture.

Answer 27

Business IT’Enlightment.