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Apple Device Support Exam (9L0-3021-ENU) > iOS and iPadOS > Flashcards

iOS and iPadOS Flashcards

1
Q

What do you need to back up your iPhone or iPad using iCloud?

A. Available iCloud storage space
B. Encryption key
C. USB or USB-C to Lightning cable

A

A. Available iCloud storage space

Make sure that you have enough iCloud storage space for your data and content.

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2
Q

iCloud automatically backs up your iPhone or iPad each day.

A. True
B. False

A

A. True

After you set up iCloud backup, your iPhone or iPad automatically backs up each day as long as you connect it to a Wi-Fi network and a power source and lock the screen.

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3
Q

What should you do to back up a device to a computer?

A. Connect to Wi-Fi.
B. Encrypt your backup.
C. Manually initiate the backup.

A

C. Manually initiate the backup.
When you use a computer to back up your iPhone or iPad, you must manually initiate the backup.

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4
Q

What must you do when you create an encrypted backup on your computer?

A. Reformat the startup disk.
B. Store the password somewhere safe.
C. Update Startup Security settings.

A

B. Store the password somewhere safe.

If you create an encrypted backup, write down the password and store it somewhere safe. You have no way to recover encrypted backups without this password.

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5
Q

Which accessory do you need to migrate data from one iPhone to another using a wired connection?

A. USB-C to USB Adapter
B. Lightning to USB Camera Adapter
C. Lightning to USB 3 Camera Adapter

A

C. Lightning to USB 3 Camera Adapter

You can use this accessory to migrate data from one iPhone to another using a wired connection.

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6
Q

Which method lets you transfer data and content directly from your current device to your new device?

A. iCloud
B. Computer
C. Quick Start

A

C. Quick Start

Quick Start directly transfers data and information from your current device to your new device.

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7
Q

Where do you complete steps that you skipped during Quick Start?

A. In Settings on your new device
B. In Setup Assistant on your current device
C. In a web browser logged in to your iCloud account on your new device

A

A. In Settings on your new device

You complete any steps that you skipped during Quick Start in Settings on your new device.

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8
Q

Which of the following should you turn off before you restore iPhone to factory settings?

A. Find My
B. Cellular data
C. Notifications

A

A. Find My

You should you turn off Find My on iPhone before you perform a restore.

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9
Q

Where on iPhone or iPad can you find the Erase All Content and Settings option?

A. Settings > Control Center
B. Settings > General > Transfer or Reset
C. Settings > General > Software Update

A

B. Settings > General > Transfer or Reset

Settings > General > Transfer or Reset is where you find the Erase All Content and Settings option.

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10
Q

Where in Apple Configurator can you choose to restore a device to factory settings?

A. Actions > Prepare
B. Actions > Advanced > Revive Device
C. Actions > Restore

A

C. Actions > Restore

Actions > Restore is where you restore a device to factory settings. Additionally, you can choose Actions > Advanced > Erase All Content and Settings to retain the current iOS version.

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11
Q

What happens if Find My is still turned on when you try to restore iPhone or iPad using a Mac?

A. The restore attempt can’t continue.
B. Your Mac disconnects the device.
C. You must enter the Apple ID password on your Mac.

A

A. The restore attempt can’t continue.

If Find My is turned on, you must turn it off on your device and try again.

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12
Q

Which of the following is required to restore your data to your iPhone using iCloud?

A. iPhone reset to factory settings
B. A Mac with macOS 12.0 or later
C. A 5G cellular connection
D. A wired Ethernet connection

A

A. iPhone reset to factory settings

Restore from iCloud Backup appears during iPhone setup, so the device must be reset to factory settings.

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13
Q

Which of the following is required to restore your data to your iPhone from your Mac?

A. iPhone reset to factory settings
B. A USB or USB-C to Lightning cable
C. A wired Ethernet connection
D. Two-factor authentication

A

B. A USB or USB-C to Lightning cable

You need a USB or USB-C to Lightning cable to restore from a backup on a Mac.

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14
Q

Which type of backup works with a currently setup iPhone or iPad?

A. Device mirroring
B. iCloud backup
C. Mac backup

A

C. Mac backup

You can restore a new, reset, or setup device from a Mac backup.

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15
Q

Which of the following do you need to do on your iPhone before you restore from a Mac backup?

A. Sign out of iCloud
B. Turn off Find My
C. Manually start an iCloud backup

A

B. Turn off Find My

You must turn off Find My before you can restore your iPhone from a Mac backup.

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16
Q

Reviving a device restores its software and erases your content.

A. True
B. False

A

B. False

Revive attempts to update your device’s software and preserves your content.

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17
Q

What do you need to do first when you put a device in recovery mode?

A. Turn off the device.
B. Sign out of iCloud.
C. Connect the device to a Mac.

A

C. Connect the device to a Mac.

To enter recovery mode, you must connect the device to a Mac.

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18
Q

What other option do you have if your device can’t be revived and is stuck on the Apple logo?

A. Enter recovery mode and attempt to restore the device.
B. Enter recovery mode and update the device.
C. Enter recovery mode and restore from a backup.

A

A. Enter recovery mode and attempt to restore the device.

If a device can’t be revived, you need to restore its software to factory settings.

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19
Q

Apple Configurator backups are encrypted by default.

A. True
B. False

A

B. False

To enable encryption, choose Actions > Advanced > Enable Encrypted Backups from the Apple Configurator menu bar.

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20
Q

Which option can you access to view the current activity of Apple Configurator?

A. Double-click the device and select Activity.
B. From the Apple Configurator menu, choose View Activity.
C. From the Apple Configurator menu bar, choose Window > Activity.

A

C. From the Apple Configurator menu bar, choose Window > Activity.

You can view activity by choosing Window > Activity from the menu bar.

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21
Q

When you use Apple Configurator to backup a device, Apple ID information is removed from the backup.

A. True
B. False

A

B. False

Apple ID information is part of the backup and can be restored to other devices.

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22
Q

Which setting lets your device join a cellular network while you travel internationally?

A. Data Roaming
B. Personal Hotspot
C. Carrier Services

A

A. Data Roaming

If you experience no service on your device while you travel internationally, turn on data roaming. Check with your wireless carrier to enroll in an international data roaming plan.

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23
Q

What is an alternative method to turn off cellular data in Settings?

A. Turn on Airplane Mode.
B. Tap General > Reset > Restart.
C. Tap Cellular > Cellular Data Options > Voice & Data > Turn off all data.

A

A. Turn on Airplane Mode.

Alternatively, you can turn on Airplane Mode to turn off the cellular data.

24
Q

How do you eject the SIM tray from a device?

A. Press the SIM-eject button beside the tray.
B. In Settings, tap Cellular Data > SIM Card > Eject.
C. Insert a SIM-eject tool or paper clip into the hole beside the tray.

A

C. Insert a SIM-eject tool or paper clip into the hole beside the tray.

To eject the SIM tray, insert a SIM-eject tool or paper clip into the hole beside the tray.

25
Q

What is required to set up Instant Hotspot?

A. iOS 14 or later
B. Each device is signed in to iCloud with the same Apple ID
C. A USB connection from iPhone to your Mac
D. A secure Wi-Fi password

A

B. Each device is signed in to iCloud with the same Apple ID

Each device must be signed in to iCloud with the same Apple ID and have both Wi-Fi and Bluetooth turned on to use Instant Hotspot.

26
Q

Which Personal Hotspot option supports more than one connected device at a time?

A. Wi-Fi
B. Bluetooth
C. USB

A

A. Wi-Fi

Personal Hotspot using Wi-Fi supports more than one connection. The number of devices that can join your Personal Hotspot at one time depends on your carrier and iPhone model.

27
Q

When connecting to Personal Hotspot with Wi-Fi, what is the name of the network?

A. Instant Hotspot
B. Personal Hotspot
C. Your Apple ID
D. Your device name

A

D. Your device name

The Personal Hotspot network name matches the name of your host device.

28
Q

Which connection option requires a Personal Hotspot password?

A. USB
B. Wi-Fi
C. Instant Hotspot

A

B. Wi-Fi

Wi-Fi requires the Personal Hotspot Wi-Fi password.

29
Q

Which of the following won’t disconnect a device from a Personal Hotspot?

A. Locking the screen
B. Turning off Wi-Fi
C. Turning off Bluetooth
D. Turning off “Allow Others to Join”

A

A. Locking the screen

The Personal Hotspot remains available even when the screen of the host device is locked.

30
Q

How can you identify a secured Wi-Fi network when selecting a wireless network to join on iPhone or iPad?

A. The name of the network appears in bold.
B. A small lock icon appears beside the Wi-Fi icon.
C. Text describing the type of security appears below the name of the network.

A

B. A small lock icon appears beside the Wi-Fi icon.

Apple devices display a small lock icon to the left of the Wi-Fi icon for secured networks.

31
Q

Which option turns off Auto-Login when joining a captive network without valid credentials on iPhone or iPad?

A. Cancel
B. Other Network
C. Without Internet

A

C. Without Internet

This option turns off Auto-Login for the selected network, but lets you use the network without connecting to the internet.

32
Q

How do you access settings for managing private MAC addresses for a Wi-Fi network on iPhone and iPad?

A. In Settings, tap General > Wi-Fi address.
B. In Settings, tap Privacy > Location Services > Tracking.
C. In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.

A

C. In Settings, tap Wi-Fi, then tap the info button of a Wi-Fi network.

You can access the settings for private MAC addresses for each Wi-Fi network by tapping the info button of a particular network.

33
Q

Which devices can receive files that you send with AirDrop from iPhone or iPad?

A. Mac computers
B. Android phones
C. Windows PC

A

A. Mac computers

With AirDrop, you can wirelessly send photos, videos, websites, locations, and more to Mac computers.

34
Q

How can you control who can discover your iPhone or iPad when it’s within AirDrop range?

A. Turn off AirDrop in Privacy settings.
B. Set AirDrop to Contacts Only.
C. Require a verification code from the other device in Password & Security settings.

A

B. Set AirDrop to Contacts Only.

You can set AirDrop to Contacts Only or Receiving Off at any time to control who can discover your device and send you files with AirDrop.

35
Q

What can you do if you’re having issues sending a file with AirDrop?

A. Make sure that the app you’re sending from was developed by Apple.
B. Adjust your Share options in Settings.
C. Adjust your AirDrop receiving settings in Control Center.

A

C. Adjust your AirDrop receiving settings in Control Center.

You can adjust your AirDrop receiving settings in Control Center if you’re having issues sending a file with AirDrop.

36
Q

Where on iPhone or iPad is the setting that keeps apps updated automatically?

A. In Settings > App Store
B. In Settings > Control Center
C. In Settings > General

A

A. In Settings > App Store

The easy way to remember the location is to associate apps with the App Store.

37
Q

What’s the first action you should try when an app is unresponsive?

A. Update iOS or iPadOS.
B. Force the app to quit and reopen it.
C. Contact the developer.

A

B. Force the app to quit and reopen it.

The first action to take with an unresponsive app is to force it to quit and reopen it.

38
Q

What can you do if restarting apps and devices and updating apps doesn’t improve app behavior?

A. Update iOS or iPadOS.
B. Contact Apple Support.
C. Find another app.

A

A. Update iOS or iPadOS.

Make sure that iOS or iPadOS is up to date.

39
Q

What is an Apple ID recovery key?

A. A user-defined code sent to Apple when a user activates a new device
B. A randomly generated code you use to reset your password
C. A temporary code Apple sends to a trusted device or phone number when a user signs in to a new device

A

B. A randomly generated code you use to reset your password

A trusted device randomly generates the recovery key. Store it somewhere safe.

40
Q

Where can you add or change trusted phone numbers on iPad or iPhone?

A. Tap Settings > Touch ID & Passcode.
B. Tap Settings > Cellular.
C. Tap Settings > Apple ID > Password & Security.

A

C. Tap Settings > Apple ID > Password & Security.

Tap Settings > Apple ID > Password & Security to add or change trusted numbers.

41
Q

Which item is NOT needed to reset an Apple ID password on iPad or iPhone?

A. Trusted phone number
B. Current Apple ID password
C. Your Apple ID email address

A

B. Current Apple ID password

You don’t need your current Apple ID password to reset your password.

42
Q

Which set of technologies does Location Services use to determine your device location?

A. Three‑axis gyro, accelerometer, proximity sensor, and dead reckoning
B. Public IP geolocation, digital compass, motion processing, and AirTag Precision Finding
C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

A

C. GPS signals, Bluetooth connections, local Wi-Fi networks, and the cellular network

Location Services uses GPS signals, Bluetooth connections, and local Wi-Fi networks to help determine location. iPhone and iPad (Wi-Fi + Cellular) also use available cellular signals.

43
Q

You want to limit the information shared with a shopping coupon app, but still want to see offers relevant for places no more than a short drive away.

What setting should you change?

A. Turn off Location Alerts.
B. Turn off Location Services.
C. Turn off Precise Location.
D. Turn off Significant Locations.

A

C. Turn off Precise Location.

Turning off Precise Location limits location data for an app to an approximate location within a 10-mile range of the actual location.

44
Q

Maps shows your precise location, but you can’t send it to a friend using iMessage.

What setting must you change to send your device location?

A. Location Alerts
B. Location Services
C. Share My Location
D. Significant Locations

A

C. Share My Location

You must turn on Share My Location to share your current location with others from within apps such as Messages and Find My on a temporary or ongoing basis.

45
Q

You turn on Activation Lock using the switch below the Find My switch.

A. True
B. False

A

B. False

When you turn on Find My, Activation Lock turns on automatically.

46
Q

What can you turn on in Find My to protect against unauthorized access to a missing iPhone or iPad?

A. Lost Mode
B. Lock
C. Activation Lock

A

A. Lost Mode

If you can’t locate the missing device right away, you can turn on Lost Mode to protect against unauthorized access.

47
Q

If you erase a missing device using Find My, the device begins the process of erasing the device even if the device isn’t connected to a network.

A. False
B. True

A

A. False

If your missing device isn’t connected to a network, it erases the data and content after it connects to a network.

48
Q

What can you do with iOS sysdiagnose?

A. Extract information from iOS and iPadOS devices.
B. Extract information from any Apple device.
C. Extract information from iOS devices only.

A

A. Extract information from iOS and iPadOS devices.

iOS sysdiagnose extracts information that either you or AppleCare can use to diagnose iOS or iPadOS issues.

49
Q

Which buttons do you press to start iOS sysdiagnose?

A. The volume up button and the side or top button
B. The side or top button
C. Both volume buttons and the side or top button

A

C. Both volume buttons and the side or top button

You press and hold both volume buttons and the side or top button for 1 to 1.5 seconds to start iOS sysdiagnose.

50
Q

Where are sysdiagnose log files located on iPhone?

A. Settings > Privacy > Analytics & Improvements > Analytics Data
B. Settings > Privacy > Analytics & Improvements > Share With App Developers
C. Settings > Privacy > Tracking

A

A. Settings > Privacy > Analytics & Improvements > Analytics Data

Sysdiagnose log files are located in Settings > Privacy > Analytics & Improvements > Analytics Data on iPhone or iPad.

51
Q

What are the key features of iOS 15?

A

-Redesigned notifications
-“Focus” for reducing distractions
-Spatial Audio and SharePlay in FaceTime calls
-Text recognition in images
-ID cards in Wallet app
-Added privacy features
-Safari, Maps, Weather, and Notes app redesigns

52
Q

What iPhone models are compatible with iOS 15.5?

A

iPhone 6s. Plus
iPhone 7, Plus
iPhone 8, plus
iPhone SE (1st, 2nd, 3rd gen)
Phone X
iPhone XR
iPhone XS Max
iPhone 11, Pro, Pro Max
iPhone 12 mini, 12, Pro, Pro Max
iPhone 13 mini, 13, Pro, Pro Max

53
Q

How do you identify your iPhone model and iOS version?

A

Settings > General > About

54
Q

How do you reset Location & Privacy Settings?

A. Settings > Privacy & Security > Location Services > Reset
B. Settings > General > Transfer or Reset iPhone/iPad > Reset > Reset Location & Privacy > Reset Settings
C. Settings > (App Name) > Reset

A

B. Settings > General > Transfer or Reset iPhone/iPad > Reset > Reset Location & Privacy > Reset Settings

Privacy settings for apps and System Services settings in Location Services are immediately reset to factory defaults. The device doesn’t restart.

55
Q

iPhone sysdiagnose log files that are synced to a mac are in a hidden Library folder, how do you locate the file on Mac?

A. Finder > Macintosh HD > Library > Sysdiagnose Folder
B. First view the hidden Library folder in Finder by pressing and holding the Option key while clicking Go from menu bar. Click Library Folder and navigate to file path ~/Library/Logs/CrashReporter/Mobile Device/device_name/Diagnostic Logs/ sysdiagnose
C. In Console App > Reports > Log Reports

A

B. First view the hidden Library folder in Finder by pressing and holding the Option key while clicking Go from menu bar. Click Library Folder and navigate to file path ~/Library/Logs/Crash Reporter/Mobile Device/device_name/Diagnostic Logs/ sysdiagnose

Apple Device Support Exam (9L0-3021-ENU) (8 decks)

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