Apple Device Support Practicing with Sample Questions Flashcards
Which type of account can turn on FileVault on a Mac?
A. Sharing Only
B. Administrator
C. Standard
D. Network
B. Administrator
Which macOS feature lets multiple users log in at the same time and access some of the same resources?
A. Touch ID
B. Launchpad
C. Mission Control
D. Fast user switching
D. Fast user switching
What happens when you restore a Mac with Apple Configurator?
A. It updates the firmware and erases recoveryOS and macOS on your internal storage.
B. It recovers data from a Time Machine snapshot on the internal storage.
C. It restores the system state from before a corrupted battery drain.
D. It forces the Mac to perform any pending updates.
A. It updates the firmware and erases recoveryOS and macOS on your internal storage.
Which read-only folders does System Integrity Protection protect by preventing malicious software from modifying macOS files and folders?
A. /System, /usr, /bin, /sbin
B. /Users/Shared, ~/Public
C. ~/Downloads, ~/Library
D. /private/var, /private/etc
A. /System, /usr, /bin, /sbin
Where does content you download from the internet go to by default?
A. Desktop
B. Documents
C. Downloads
D. Safari
C. Downloads
Scenario
An iOS app is accessing shared containers with other apps from the same developer.
Which identifier format would these apps use to communicate?
A. name.Group
B. app_name group.
C. group name.group
D. group.group name
D. group.group name
Scenario
A macOS app is accessing shared containers with other apps from the same developer.
Which identifier format would these apps use to communicate?
A. team identifier.group name
B. group name.team identifier
C. identifier.app name
D. app_name.identifier
A. team identifier.group name
Select two responses.
What are two resources that you can use to automatically manage secrets and saved passwords on a Mac?
A. Secure Notes
B. Access Control
C. Keychain Access
D. Passwords preferences
E. Security & Privacy preferences
C. Keychain Access
D. Passwords preferences
Select three responses.
Which groups are eligible for an AppleCare Professional Support solution?
A. Help Desks
B. Enterprise
C. IT Departments
D. Support Technicians
E. iOS Support Technicians
F. Mac Support Technicians
A. Help Desks
B. Enterprise
C. IT Departments
Select three responses.
Which professional support products has Apple created to support specific organization types?
A. Education Support
B. AppleCare for Enterprise
C. AppleCare Help Desk Support
D. AppleCare for Higher Education
E. AppleCare for Small Home Office
A. Education Support
B. AppleCare for Enterprise
C. AppleCare Help Desk Support
