Introduction to Team Communicating

Question 1

what are non-technical skills

Answer 1

the general cognitive and social skills that allow healthcare professionals to monitor the situation, make decisions, take a leadership role and communicate and co-ordinate their actions within a team in order to achieve high levels of safety and efficiency

Question 2

what should a good team have?

Answer 2

good leadership, understanding of different roles and responsibilities, clear, shared aims

Question 3

what does management and leadership involve?

Answer 3

directing and co-ordinating the team, planning and organising, monitoring

Question 4

as the leader of the dental team when can I raise a concern I have that patients might be at risk?

Answer 4

when it is due to the health, behaviour or professional performance of myself or a colleague, when it is due to any aspect of the clinical environment, when it is due to an action I have been asked to carry out

Question 5

what are the components of team STEPPS

Answer 5

team structure, communication, leadership, situation monitoring, mutual support

Question 6

what should you consider when having a difficult conversation with a team member?

Answer 6

information gathering, being assertive but also empathic, negotiate, verbal and non-verbal language, listen, stay calm, be clear about objectives, anticipate and plan, closing conversation and next steps