introduction to operations and management Flashcards

1
Q

what is operations

A

are the processes by which people ,capital and material are combined to produce the services and goods consumed by the public (output)

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2
Q

the outputs of the operation should be worth more to the consumer than the total cost of the inputs in true or false

A

true

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3
Q

what are services

A

are intangible products and goods are physical products according to classification schemes used by the u.s

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4
Q

what is manufacturing

A

is specific term referring to the production of goods

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5
Q

what is product

A

is used to refer to services or goods

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6
Q

operations are part of private sector only

true or false

A

false

and public sector

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7
Q

some operations classified as services but actually provides both services and goods
true or false

A

true

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8
Q

what is operations management

A

is decision making involving the design ,planning and control of the many factors that affect operations

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9
Q

what is the factors of success

A

if an organization can produce and deliver high quality with low cost products that meet customer needs and if it cam do so in a timely manner

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10
Q

what is the similarities between goods and services

A

both are concerned with product improvements

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11
Q

what is the important difference between

A

a good is tangible and services is not
services operation cannot inventory finished goods
because a good is tangible the product designer must deal with physical characteristics

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12
Q

what is the formula of the price

A

cost of the product +profit =price

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13
Q

what is technology

A

is the application of knowledge usually in the form of recently developed tools processes and the procedures to solve problems

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14
Q

what is the product design

A

is the determination of characteristics features and performance of the product

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15
Q

what is the product technology

A

is the application of knowledge to improve the product

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16
Q

what is operation management

A

is only one part of the organization which in turn is a part of larger economic and government system

17
Q

what is the system

A

is a group of items events or actions in which no items event or action occurs independently

18
Q

the product design and manufacturing are parts from what

A

operations

19
Q

subsystems as marketing and finance is functional areas

true or false

20
Q

what is strategy

A

consistence of organizational goals and the methods of implementing the goals

21
Q

what is key policies

A

are the methods of implementing the goals

22
Q

what is plan

A

is a list of actions that management expects to take

23
Q

what is the organizational structure

A

is the formal relationship between different functions or subsystems

24
Q

what is the steps of producing the product

A

market research —>product and process design –>resource acquisition –>production –>marketing and distribution ———–>customer–>market research

25
what is the organization should have
strategy key polices structure
26
what is the operating budget
is part of the product plan it include estimates of the costs of the material ,labor and other facilities necessary to meet the forecasted production goal
27
what is the capital budget
is the organization plan for spending money to improve facilities
28
what is designing the system
includes all decisions necessary to establish the facilities and information systems required to produce the service and goods
29
what is the planning the system
relates to the way in which the organization expects to use physical facilities people and material to meet the estimated demand
30
what is managing and controlling the system
include executing production plans and measuring ,evaluating and providing feedback on performance