introduction to operations and management Flashcards
what is operations
are the processes by which people ,capital and material are combined to produce the services and goods consumed by the public (output)
the outputs of the operation should be worth more to the consumer than the total cost of the inputs in true or false
true
what are services
are intangible products and goods are physical products according to classification schemes used by the u.s
what is manufacturing
is specific term referring to the production of goods
what is product
is used to refer to services or goods
operations are part of private sector only
true or false
false
and public sector
some operations classified as services but actually provides both services and goods
true or false
true
what is operations management
is decision making involving the design ,planning and control of the many factors that affect operations
what is the factors of success
if an organization can produce and deliver high quality with low cost products that meet customer needs and if it cam do so in a timely manner
what is the similarities between goods and services
both are concerned with product improvements
what is the important difference between
a good is tangible and services is not
services operation cannot inventory finished goods
because a good is tangible the product designer must deal with physical characteristics
what is the formula of the price
cost of the product +profit =price
what is technology
is the application of knowledge usually in the form of recently developed tools processes and the procedures to solve problems
what is the product design
is the determination of characteristics features and performance of the product
what is the product technology
is the application of knowledge to improve the product
what is operation management
is only one part of the organization which in turn is a part of larger economic and government system
what is the system
is a group of items events or actions in which no items event or action occurs independently
the product design and manufacturing are parts from what
operations
subsystems as marketing and finance is functional areas
true or false
true
what is strategy
consistence of organizational goals and the methods of implementing the goals
what is key policies
are the methods of implementing the goals
what is plan
is a list of actions that management expects to take
what is the organizational structure
is the formal relationship between different functions or subsystems
what is the steps of producing the product
market research —>product and process design –>resource acquisition –>production –>marketing and distribution ———–>customer–>market research
what is the organization should have
strategy
key polices
structure
what is the operating budget
is part of the product plan it include estimates of the costs of the material ,labor and other facilities necessary to meet the forecasted production goal
what is the capital budget
is the organization plan for spending money to improve facilities
what is designing the system
includes all decisions necessary to establish the facilities and information systems required to produce the service and goods
what is the planning the system
relates to the way in which the organization expects to use physical facilities people and material to meet the estimated demand
what is managing and controlling the system
include executing production plans and measuring ,evaluating and providing feedback on performance
