introduction to operations and management

Question 1

what is operations

Answer 1

are the processes by which people ,capital and material are combined to produce the services and goods consumed by the public (output)

Question 2

the outputs of the operation should be worth more to the consumer than the total cost of the inputs in true or false

Answer 2

true

Question 3

what are services

Answer 3

are intangible products and goods are physical products according to classification schemes used by the u.s

Question 4

what is manufacturing

Answer 4

is specific term referring to the production of goods

Question 5

what is product

Answer 5

is used to refer to services or goods

Question 6

operations are part of private sector only

true or false

Answer 6

false

and public sector

Question 7

some operations classified as services but actually provides both services and goods
true or false

Answer 7

true

Question 8

what is operations management

Answer 8

is decision making involving the design ,planning and control of the many factors that affect operations

Question 9

what is the factors of success

Answer 9

if an organization can produce and deliver high quality with low cost products that meet customer needs and if it cam do so in a timely manner

Question 10

what is the similarities between goods and services

Answer 10

both are concerned with product improvements

Question 11

what is the important difference between

Answer 11

a good is tangible and services is not
services operation cannot inventory finished goods
because a good is tangible the product designer must deal with physical characteristics

Question 12

what is the formula of the price

Answer 12

cost of the product +profit =price

Question 13

what is technology

Answer 13

is the application of knowledge usually in the form of recently developed tools processes and the procedures to solve problems

Question 14

what is the product design

Answer 14

is the determination of characteristics features and performance of the product

Question 15

what is the product technology

Answer 15

is the application of knowledge to improve the product

Question 16

what is operation management

Answer 16

is only one part of the organization which in turn is a part of larger economic and government system

Question 17

what is the system

Answer 17

is a group of items events or actions in which no items event or action occurs independently

Question 18

the product design and manufacturing are parts from what

Answer 18

operations

Question 19

subsystems as marketing and finance is functional areas

true or false

Answer 19

true

Question 20

what is strategy

Answer 20

consistence of organizational goals and the methods of implementing the goals

Question 21

what is key policies

Answer 21

are the methods of implementing the goals

Question 22

what is plan

Answer 22

is a list of actions that management expects to take

Question 23

what is the organizational structure

Answer 23

is the formal relationship between different functions or subsystems

Question 24

what is the steps of producing the product

Answer 24

market research —>product and process design –>resource acquisition –>production –>marketing and distribution ———–>customer–>market research

Question 25

what is the organization should have

Answer 25

strategy
key polices
structure

Question 26

what is the operating budget

Answer 26

is part of the product plan it include estimates of the costs of the material ,labor and other facilities necessary to meet the forecasted production goal

Question 27

what is the capital budget

Answer 27

is the organization plan for spending money to improve facilities

Question 28

what is designing the system

Answer 28

includes all decisions necessary to establish the facilities and information systems required to produce the service and goods

Question 29

what is the planning the system

Answer 29

relates to the way in which the organization expects to use physical facilities people and material to meet the estimated demand

Question 30

what is managing and controlling the system

Answer 30

include executing production plans and measuring ,evaluating and providing feedback on performance