Introduction To IT-ITeS Industry Flashcards
Define Information Technology (IT).
Information Technology refers to the use of computers, networking, and other physical devices to process, manage, and store information. IT encompasses both hardware and software technologies and is used to support business operations, communications, and data management.
Define ITeS
IT-enabled services (ITeS) are services that use information technology to improve the efficiency of business processes. These include services like customer service, telemarketing, data entry, transcription, and back-office operations that are outsourced to IT-ITeS companies.
Explain the term outsourcing.
Outsourcing is the practice of hiring external organizations or individuals to perform services or create goods that are typically performed in-house by a company’s own employees. This is done to reduce costs, access specialized skills, or improve efficiency.
Mention two key benefits of the ITeS industry to businesses.
The key benefits of the ITeS industry to businesses are:
• Cost reduction through outsourcing.
• Access to a global talent pool, allowing businesses to focus on core activities while outsourced services handle specialized tasks.
What are some common services provided by BPO companies?
Common services provided by Business Process Outsourcing (BPO) companies include:
• Customer support
• Technical support
• Telemarketing
• Data processing
• Human resource management
As a manager of a BPO company, how would you ensure data security for your clients?
To ensure data security for clients, I would implement robust security measures such as encryption, secure access controls, regular security audits, and employee training on data protection policies. Additionally, I would use advanced cybersecurity tools to detect and prevent breaches and establish protocols for secure data handling.
As an ITeS professional, how would you handle a situation where a client’s data is accidentally deleted?
In case of accidental data deletion, I would first inform the client about the incident and take immediate steps to recover data using backup systems. I would analyze the cause of deletion to prevent future occurrences and ensure clear communication with the client throughout the process to maintain transparency and trust.
Describe the different career opportunities available in the ITeS industry.
The ITeS industry offers a wide range of career opportunities, including software development, IT support, data analysis, cybersecurity, project management, and consulting. Other roles include customer service representatives, technical support specialists, telemarketers, and business analysts. Careers in this industry often require strong technical skills, problem-solving abilities, and good communication skills. The industry also offers opportunities for continuous learning and professional growth, making it an attractive field for aspiring professionals.
What do you understand by the term IT and ITeS?
• Information Technology (IT): IT refers to creating, managing, storing, and exchanging information using various technologies.
• Information Technology Enabled Services (ITeS): ITeS refers to IT services that enhance business processes by improving the quality of services.
What are the pros and cons of using ICT?
Pros of ICT:
• Easy and quick communication (anywhere, anytime).
• Easy access to information.
• Improved housing and lifestyle.
• Convenience in traveling and education.
• Encourages innovation and creativity.
• Creation of new jobs.
Cons of ICT:
• Privacy concerns (risk of hacking through phone or email).
• Cybercrime (cyberbullying, cybertheft, etc.).
• Reliability issues (not all information on the internet is accurate).
• Computer viruses, worms, and malware can disrupt our daily lives.
What are the precautions required to ensure that ICT is safe?
• Install protective software.
• Choose strong passwords.
• Backup data regularly.
• Control access to your devices.
• Protect sensitive data.
• Be mindful of what you post online.
What are the four main sub-sectors in the IT-BPM industry?
The four main sub-sectors are:
• IT services
• Business Process Management (BPM)
• Software products
• Engineering, research, and development
What are examples of the use of IT in everyday life?
IT is used in daily life for listening to music, watching movies, playing games, doing office work, chatting and sending messages, managing daily planners, reading books, and paying utility bills
What are the various processes of education where IT is used?
IT is helpful in education through online lectures, study materials, and tests, allowing students to learn from home.
Which software is used in digital communication?
Network and Internet
Which are the prominent areas where IT is used in science and engineering?
Research and Development
List the various uses of IT in a banking system.
IT in banking is used for:
• Online transactions
• Recording customer transactions
• Managing recurring and fixed deposits
• Money transfers
• Capital market transactions
• Financial analysis
• ATM services for cash deposits and withdrawals
Which are the different areas of healthcare where IT is used?
IT is used in healthcare for:
• Patient records management
• Medical research
• Telemedicine
• Laboratory automation
• Operation room technology
What is BPO?
Business Process Outsourcing (BPO) is when a company hires another company to handle certain tasks or services for them.This helps companies save time, reduce costs, and focus on their main work.
What is the purpose of BPO?
The primary goal of BPO is to reduce costs, free up time, and allow businesses to focus on their core activities.
How does BPO speed up business processes?
BPO improves response time, allowing businesses to focus on core tasks. This fragmentation of activities speeds up the overall process, especially in customer service.
How is BPM helpful to an organization?
• Short-term benefits: BPM helps decrease costs and increase efficiency, leading to more revenue and growth for companies. It also enhances speed and organization in government agencies.
• Long-term benefits: BPM provides a competitive advantage by improving organizational agility.
How is IT used in libraries?
IT is used in libraries for:
- Digital cataloging of books
- Online book reservations and renewals
- Automated check-in and check-out systems
- Digital archives and e-books
- Library management systems for tracking books and members
For what purpose is IT used in businesses?
IT is used in businesses for:
- Managing operations and workflow automation
- Enhancing communication through emails, video conferencing, and collaboration tools
- Storing and analyzing large volumes of data
- Improving customer service with CRM (Customer Relationship Management) software
- E-commerce and online transaction
