Introduction Flashcards

1
Q

Conducting usability testing refers to:

A

Planning your test and developing a test plan and running your test and reporting your metrics.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the key practical benefit of usability testing?

A

Get insight on how well users can use your design

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Why do we conduct usability testing?

A
  1. To see if we meet user expectations
  2. Match our business decisions to real-world use.
  3. Engineer out the flaws
  4. See how successful users are with their tasks
  5. Find out if we are on the right track
  6. Get user reactions and feedback

To see if we meet user expectations.
Design matches our business decisions to real-world use.
Engineer out the flaws.
See how successful users are with their tasks.
Find out if we are on the right track.
Get user reactions and feedback.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What kinds of risks do we minimize by conducting usability testing?

A
  1. Usability testing reduces the risk of building the wrong thing.
  2. Thereby saving time, money and other precious resources
  3. In other words, it finds problems when they are still easy and cheap to fix

Usability testing reduces the risk of building the wrong thing. Thereby saving time, money and other precious resources. In other words, usability testing finds problems when they are still easy and cheap to fix.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Paper-prototyping is an example of

A

Low-fidelity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Fully functioning prototyping is an example of

A

High-fidelity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is a “Down the hall-way testing”?

A

Grabbing someone near you e.g.) coworker to test your designs. Usually ends up with muddy data because you test with the wrong users.

(having a friend use your design) – Not advised. User pool is wrong, they are not reliable.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

When is a good time to conduct usability testing?

A

As early as possible, and then testing as often as you need on later prototypes which you improve.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What’s an example of mixed-fidelity prototyping?

A

A clickable PDF

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is the difference between low-fi and high-fi testing?

A

The difference between low-fi and high-fi testing is when you test low-fi prototypes early on in the design process while a high-fi testing is testing fully functioning prototypes towards the end of the design process. Low-fi prototypes consist of low-tech and low cost designs created from a paper, post-it notes, or softwares like balsamiq made to create low-fidelity prototypes. High-fi prototypes are high-tech representation of the design that are partial to fully functioning.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the four steps to usability testing?

A
  1. Create Test Plan
  2. Facilitate Test
  3. Analyze Test Data
  4. Create Test Report
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

During the “Create Test Plan” step, what do you do?

A
  1. Recruit users
  2. Define test scope
  3. Identify objectives
  4. Establish metrics
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

During the “Facilitate Test” step, what do you do?

A
  1. Observe users
  2. Identify issues
  3. Identify solutions
  4. Interview users
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

During the “Analyze Test Data” step, what do you do?

A
  1. Assess user behavior
  2. Analyze user click paths
  3. Identify problem areas
  4. Assess navigation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

During the “Create Test Report” step, what do you do?

A
  1. Review video footage
  2. Identify design issues
  3. Identify best practices
  4. Design recommendations
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is the #1 metrics captured in usability testing?

A

Success rate

17
Q

What is quantitative research?

A
  • Time on task
  • Success/failure rates
  • Effort e.g., # of clicks/perception of progress
18
Q

What is qualitative research?

A
  • Stress responses
  • Subjective Satisfaction (gathered at the end e.g., survey, questionnaire)
  • Perceived effort or difficulty
19
Q

What is one of the main purposes of recording metrics in usability tests?

A

To persuade stakeholders using concrete numbers rather than “gut feelings” or opinions.

20
Q

Is time on task recorded with every test?

A

No, not all test should necessarily record time on task

21
Q

What is the goal of formative usability testing?

A

Identify any issues with the design

through tracking user behaviors: quizzes and insights

22
Q

When are metrics typically captured?

A

When conducting summative tests

23
Q

Which metrics are NOT captured in a usability test?

a. Perceived control
b. Time on task
c. Success rates

A

Perceived control

24
Q

What do metrics help you do?

A

Iterate and validate design concepts

25
Q

In which type of usability tests would you typically use low-fidelity prototypes?

A

Formative

26
Q

Why do we track metrics?

A
  1. Make usability recommendations concrete
  2. Ground teams in reality(probability-thinking)
  3. Help iterate and validate design concepts
  4. Provide objectivity to design debates
  5. Guide fact-based design decisions
27
Q

A summative’s goal is to track?

A

metrics