INTRODUCTION

Question 1

It is the process of reaching goals through the use of human resources, technology, and material resources.

Answer 1

Management

Question 2

It involves communication and interpersonal skills, plus the abilities to plan, organize, supervise and solve problems

Answer 2

Management

Question 3

Is working through others to accomplish tasks that help fulfill organizational objectives as Efficiently as possible

Answer 3

Good management

Question 4

Elements of Definition

Answer 4

*Process
*Effectiveness
*Efficiency

Question 5

Represents on-going functions or primary objectives engaged in by managers. Also refers to the activities being performed to achieve an Objective

Answer 5

Process

Question 6

Completing activities so that organizational goals are attained

Answer 6

Effectiveness

Question 7

Getting the most output from the least amount of inputs

Answer 7

Efficiency

Question 8

(SCIENTIFIC MANAGEMENT)
Father of the scientific management (1911) & Efficiency Movement, Father of Industrial Engineering

Answer 8

Frederick Winslow Taylor

Question 9

The theory of scientific management

Answer 9

•Using methods to define the “one best way” for a job to be done

•Putting the right person on the job with the correct tools and equipment

•Having a standardized method of doing job

•Providing an economic incentive to the worker

Question 10

Taylor’s Principles

Answer 10

1. Develop a science for each element of an individual’s work, which will replace the old rule-of-thumb method.
2. Scientifically select and then train, teach, and develop the worker.
3. Heartily cooperative with the workers so as to ensure that all work is done in accordance with the principles of the science that has been developed.
4. Divide work and responsibility almost equally between management and workers. Management takes over all work for which it is better fitted than the workers

Question 11

Founders of Modern Industrial Management

Answer 11

Frank & Lilian Gilbert

Question 12

Project manager guru

Answer 12

Henry Gantt

Question 13

His most popular legacy to management was the Gantt Chart

Answer 13

Henry Gantt

Question 14

Accepted as a commonplace project management tool today, it was an innovation of worldwide importance in the 1920s.

Answer 14

Gantt Chart

Question 15

How do today’s manager’s use scientific management?

Answer 15

•use time and motion studies to increase productivity

•hire the best qualified employees

•Design incentive systems based on out put

Question 16

Father of Administrative Management

Answer 16

Henry Fayol

Question 17

Fayol’s 14 Principles of Management

Answer 17

1. Division of Labor
2. Authority & Responsibility
3. Discipline
4. Unity of Command
5. Unity of Direction
6. Subornation of Individual Request
7. Renumeration
8. Degree of Centralization
9. Scalar Chain
10. Order
11. Equity
12. Stability of Tenure of Personnel
13. Initiative
14. Esprit De Corps

Question 18

Work of all kinds must be divided & subdivided and alloted to various persons according to their expertise in a particular area

Answer 18

Division of Labor

Question 19

Management has the authority to give orders to the employees. Of course with this authority comes responsibility.

Answer 19

Authority & Responsibility

Question 20

About obedience. It is often a part of the core values of a mission and vission in the form of good conduct and respectful interactions

Answer 20

Discipline

Question 21

An individual employee should receive orders from one manager and that the employee is answerable to that manager.

Answer 21

Unity of Command

Question 22

All about focus and unity. All employees deliver their activities that can be linked to the same objectives. These activities must be described in a plan of action.

Answer 22

Unity of Direction

Question 23

The primary focus is on the organizational objectives and not on those of the individual

Answer 23

Subordination of Individual Request

Question 24

The compensation should be sufficient to keep employees motivated and productive

Answer 24

Renumeration

Question 25

An organization should strive for a good balance in the degree of Centralization and decentralization in terms of decision making

Answer 25

Degree of Centralization

Question 26

There should be a clear line in the area of authority

Answer 26

Scalar Chain

Question 27

Employees in an organization must have the right resources at their disposal so that they can function properly in an organization. In addition, the work environment must be safe, clean and tidy

Answer 27

Order

Question 28

Employees must be treated kindly and equally

Answer 28

Equity

Question 29

Minimize employee turn over and to have the right staff in the right place

Answer 29

Stability of Tenure Personnel

Question 30

Encourages interest and involvement and creates added value for the company

Answer 30

Initiative

Question 31

Contributes to the development of the culture and creates an atmosphere of mutual trust and understanding

Answer 31

Esprit De Corps

Question 32

4M's of Management

Answer 32

•Material •Manpower •Machinery •Money

Question 33

Is someone who primary responsibility is to carry out the management process within the organization to achieve the organizational goals

Answer 33

Manager

Question 34

Managerial Skills [Primary Skills]

Answer 34

1. Conceptual Skills 2. Technical Skills 3. Human/Interpersonal Skills

Question 35

Mental capacity of develop plans, strategies and vision

Answer 35

Conceptual Skills

Question 36

Use knowledge or techniques of a particular discipline to attain ends

Answer 36

Technical Skills

Question 37

Ability to work with other people in team

Answer 37

Human/Interpersonal Skills

Question 38

Secondary Skills

Answer 38

1.Design Skills 2.Communication Skills 3.Leadership Skills

Question 39

Ability to handle and solve any kind of unforeseen or actual problems, that may crop up in the organization.

Answer 39

Design Skills

Question 40

Ability to exchange ideas and information effectively. To understand others and be understood by others comprehensively

Answer 40

Communication Skills

Question 41

Ability to influence other people to achieve the common goal

Answer 41

Leadership Skills

Question 42

Levels of Management

Answer 42

•Top Management •Middle management •Supervisory-Level Management

Question 43

These are people who make planning decisions that affect the whole company. They are the persons with greatest responsibility

Answer 43

Top Management

Question 44

These managers implement the decisions of top management. They are the link between the top and supervisory levels of management

Answer 44

Middle Management

Question 45

They supervise the activities of employees who carry out the tasks determined by the plans of middle and top management. They assign duties and evaluate the work of production or service employees.

Answer 45

Supervisory-Level Management