Introduction Flashcards
ITIL 4 is not “Information Technology Infrastructure Library of the 4th version”, but…
“ITIL for the 4th industrial revolution”
The 4th industrial revolution can be described as…
the change in the ways of living by the fusion of cyber/physical systems; technologies which blur the lines between physical and digital realms, including robotics, nanotechnology, artificial intelligence, the internet of things and autonomous systems.
Service Organizations do what?
Use processes to co-create value between the customer and the service
Service Management
A set of specialized organization capabilities for enabling value to customers in the form of services.
What purpose does ITIL 4 provide organizations working in the modern service economy?
Provides a means for managing their information technology and information technologies dependencies effectively and in some coordinated, structured and integrated way that combines the agility, time to market while using risk controls and providing insurance that the services will be performed properly today and ongoing.
Governance
The means by which an organization is directed and controlled
