Intro to DPR

Question 1

What is the most important criterion used by people in the selection of a physician?

Answer 1

interpersonal skills

Question 2

What is a frequent cause of complaints amongst patient?

Answer 2

poor communication

Question 3

Define communication

Answer 3

process of sending and receiving messages enabling use to share knowledge, attitudes and skills

Question 4

What are the two types of communication?

Answer 4

verbal, nonverbal

Question 5

What are the 4 nonverbal communication skills to practice?

Answer 5

awareness - of self and others
proximics - use of space
kinesics - use of body
para linguistics - how you say something

Question 6

What is the purpose of open ended questions?

Answer 6

give the patient the opportunity to tell his/her story

Question 7

What is the purpose of direct questions?

Answer 7

clarify and add to the story, answered briefly and allows patient little room for explanations or details.

Question 8

Questions that are closed, usually with dichotomous answer.

Answer 8

forced choice questions

Question 9

What are the two types of questions to avoid?

Answer 9

• leading or biased questions

- multiple rapid-fire questions