Intro to Business Information Systems: PI B2 Flashcards
business process
standardized set of activities that accomplish a specific task - transforms set of inputs into outputs by using people and tools. Combine more and more associated information activities into single integrated process using computerization to gain greater efficiency and effectiveness
order to cash process
every aspect of receiving and order, fulfilling it, and receiving payment for the same - involves multiple steps and multiple business functions (cross functional process)
business process characteristics
purposeful, structured and measurable, cross functional, customer centric, dynamic, adaptable, technology, enabled, continuously improved
customer facing process
results in thing received by organizations external customer
business facing process
invisible to external customer but essential to business
process improvement steps
- measure what matters most to customers
- monitor performance of key business processes
- assign accountability for process improvement
gains associated with business process improvement
reduced process costs, increased quality and less errors, reduced process throughput times, less training time and expense, reduced number of support requests, reduced customer complaints, increased forecast accuracy
wireless connectivity
increases mobility and flexibility, communication and collaboration, enhanced customer experience, streamline operations and efficiency, new products and business models
cloud advantages
scalability, flexibility, cost efficiency, collaboration, accessibility, enhanced data management and analytics, disaster recovery and continuity, innovation and agility
scanning and digitization
document management systems enables circulation of digital documents
continuous process improvement model
understand and measure current process and make improvements accordingly
effectiveness measurements
customer satisfaction, financial performance
efficiency measurements
number of invoices reconciled, number of customers served
improve the process focus
process is the issue not the employees
business process modeling notation
graphical notation that depicts steps in the business process
BPMN event
circle
BPMN activity
square
BPMN gateway
diamond
BPMN flow
arrow
as is process model
before adjustments
to be process model
projected model after improvements and streamlining
business process reengineering
analysis and redesign of workflow within and between functions and enterprises - significant process alteration often with technology
business process reengineering process
- define scope
- analyze
- evaluate alternatives
- plan implementation
- approve final
- execute process and changes
issues in as is order process
takes to long to submit orders, too many steps, slows down with batch order processing, and credit checking holds up process
selecting process to reengineer
focus on core process critical to performance
