Intro

Question 1

A design method that focuses on placing the users of a system at the center of all development decisions

Answer 1

User-centered design (UCD)

Question 2

Initial blueprints for your designed solution

Answer 2

Wireframes

Question 3

Quick implementations or models or a final product created to test user experience at an early point within the project timeline

Answer 3

Prototype

Question 4

Research conducted upfront to help designers better understand the problem space

Answer 4

Generative (exploratory) Research

Question 5

Research conducted throughout the design process to evaluate how well designers are solving a problem

Answer 5

Evaluative Research

Question 6

Research that focuses on how people think and feel (examples include: surveys, user interviews, focus groups)

Answer 6

Attitudinal Research

Question 7

Research that focuses on what people actually do (examples include: usability tests, eye tracking, A/B testing)

Answer 7

Behavioral Research

Question 8

Research that involves direct observation of a subject such as in person interviews

Answer 8

Qualitative Research

Question 9

Research that represents date-driven, indirect observations such as surgery responses or user’s usage data

Answer 9

Quantitative Research

Question 10

Common, indirect method of obtaining attitudinal information on how people feel about your product or service - most useful when collecting quantitative data

Answer 10

Survey

Question 11

A collection of methods, both qualitative and quantitative, aimed at engaging every single stakeholder (colleagues, customers, clients) in the design process

Answer 11

Participatory (or Cooperative) Design

Question 12

Testing the usability of your product on a set of users. It’s a great way to test what people say and do when interacting with a product or service

Answer 12

Usability Test

Question 13

Representation of the goals, pain points, and behaviors of a hypothesized subset of users

Answer 13

User Persona

Question 14

When your product is designed for different capabilities (users with disabilities)

Answer 14

Accessible

Question 15

When you design for users of many different backgrounds (different languages)

Answer 15

Inclusive

Question 16

A representation of the goals, pain points, and behaviors of a hypothesized subset of users

Answer 16

User Persona

Question 17

Allows you to focus on defining functions and solutions from a specific persona’s perspective
Typical format: “As a [persona], I want [some action], so that [outcome].”

Answer 17

User Story

Question 18

The organization of information within a system

Answer 18

Information architecture

Question 19

Participatory design method used to help evaluate or generate ideas for the IA of a product or service. Researchers will ask participants to organize words into categories.

Answer 19

Card sort

Question 20

Design method where researchers ask participants to sort concepts into categories then label those categories.

Answer 20

Open card sort

Question 21

Researchers provide participants with category labels ahead of time and ask them to sort concepts into existing categories

Answer 21

Closed card sort

Question 22

A process that identifies the common steps required to perform and complete a specific task - usually in the context of a persons. Does not branch out into different paths

Answer 22

Task Analysis

Question 23

Testing that requires the presence of a researcher. Useful in early stage prototyping. Users require more guidance to complete tasks.

Answer 23

Moderated Tests

Question 24

Testing that doesn’t require the physical presence of a moderator. Can be conducted asynchronously online. Useful for testing specific tasks for a mature project.

Answer 24

Unmoderated Testing

Question 25

The orientation and navigation of people or animals in a physical space

Answer 25

Wayfinding