Immersion Flashcards
Phase one of User Centered Design - you focus on WHO will be using your product & user needs. Consists of competitive analysis, user scenarios, surveys, ect.
Discovery
Last phase of UCD - determining if your design solution is effective via user testing. Consists of reviews & approval.
Prototyping & User testing
Phase two of UCD - all about creating design solutions to address the business & user requirements. Consists of process flows, site maps, wireframes and designs.
Concepting
Single document that combines business goals, customer needs, and stakeholder concerns all together. Covers WHAT needs to be accomplished (rather than HOW) l. Completed after user research and competitive analyses.
Business Requirements Document (BRD)
Stories that explain a specific action a certain type of user can take within your application/design. Part of Agile methodology. Help break down executable parts of plan.
“As a [role], I want to [action], so that [desire outcome].”
User stories
This focuses on the context in which a persons wants to complete a particular action. Often it’s a shared situation that drives people to complete the same action. Focuses on the why.
“When [context or situation], I want to [motivation], so I can [expected out one].”
Job stories
Research involving interviewing users in the same location or context in which they’ll engage with your app or website
Contextual Inquiries or Ethnographic Field Studies
Simple but effective tool for grouping or understanding information. Group sticky notes or ideas on a whiteboard into related clusters to help find relationships between individual components.
Affinity Mapping (or affinity diagramming)
A workshop tool that outlines what a user would.. Think/feel, see, say/do, hear, pain, gain. Good for general customer segmentation, might be too generic for UCD
Empathy map
A fav that tell us “what” is happening, but not why. Doesn’t provide a way to a meaningful solution.
A finding
Something that describes an aspect of human behavior/motivation and enables us to see how we might take actions to solve a problem.
Insight
The process of creating spontaneous concepts and ideas based on the facts you’re analyzing
Synthesis
A fictional but realistic portrayal of a target user for your product
Persona
This identifies a way a person accomplishes a set of tasks or a larger goal by mapping their state of mind throughout a process.
Mental Model
A diagram of the steps a user will follow to complete a specific action. Can look similar to a task flow but often reveals non-linear ways of how a user accomplished their goal
User Flow
A technical approach that enabled web pages to re-organize their content based on the type and size of device they are being viewed on
Responsive Web Design
Apps designed to work with one specific operating system, such as iOS or Android
Native apps
A design strategy that offers the most basic functionality to users first. As devices increases in size, capability, or both, more features/content are progressively introduced
Progressive Enhancement
Where a software systematically crawls thru the various links of a website to identify all kinds of info on specifics of each page (URL, title, title length, meta description, word count, H1/H2 headings on the page)
Content Crawling
An organizational map that outlines the hierarchy of a website or application
Sitemap
A reusable and well known solution to a navigational design problem
Navigation pattern
A reusable, well known solution to a usability problem
Design Pattern
A type of navigation scheme that allows a user to always know where they are and where they came from
Breadcrumbs
Subset of UX - focuses specifically the way users interact with a product/environment/system/service (when using it). Page transitions, buttons, touch interactions, mouse input, ect.
Interaction Design IxD
