Intoxication Flashcards
What is intoxication
Is the body’s response to having alcohol in the human system
Loss of coordination
=Being clumsy
=Eyes seem unfocused or glassy
=Bumping into furniture and other
people
=Staggering
=Falling down or tripping over things
=Inability to walk in a straight line
=Inability to do basic tasks like lifting a glass
=Knocking things over
Change in speech
=Having trouble talking in a normal manner
=Speech becomes slower and slurred
=Volume of speech becomes louder
=Person becomes outspoken
Foods, behavior and conduct
=Big changes in mood over time
=Personality changes
=Becoming isolated from group
=Inappropriately affectionate
=Extremely outgoing
=Wanting to cause arguments
=Being over affectionate to strangers
Quantity of alcohol consumed
=The amount of drinks consumed
=The rate of consumption
=They are ordering more drinks at a time
=The type of drinks - normally become stronger
=Complains about strength of drink
This helps determine not only the level of intoxication, but how they will respond to suggestions that may be suitable
Talk to the customer or their friend
You may wish to outline the house policy that applies, directly to the consumer or a friend of theirs. Try to get the person on your side by explaining that whilst you would like the customer to stay on the premises, they must abide by the rules of the establishment
Briefly explains your responsibilities
Most venues will have a range of soft drink, juices or mocktails which can be a suitable alternative to alcohol
Promoting non-alcoholic drinks
Some beverages such as beer come in a low alcoholic format which can be promoted. Alternatively half measures may be suggested when serving spirits
Offering low alcoholic beverages
Water is free of charge in most facilities. You may suggest a customer having a glass of water between alcoholic drinks or for a specific period of time
Offer water
Whether through providing a menu or offering complimentary or low costs snacks such as nuts and chips
Offer food
Try to delay the service of drinks to a person, however this should not be obvious as it may frustrate the customer
Slowing down service
As to the number of drinks the person has had or any concerns which you may have.
Advice other staff
They will make or authorize courses of action to take
Supervisor or manager
They will have the expertise to deal with the manner
Security
