interviewing and communication techniques Flashcards
1
Q
purpose of the health interview
A
- collect patient information/data
- use that data to plan individualized care
2
Q
about health interview
A
- recorded in the form of a health history –> usually some specific format to collect data
- most patient part of patient data collection
- goal is collect complete and accurate data
3
Q
types of data
A
- subjective data
- objective data
- primary vs secondary
4
Q
general considerations for the interview
A
- client takes an active role
- focus of the interview
- physical environment
- non-verbal cues
- active listening
- confidentiality
5
Q
first: what is the communication process
A
- verbal
- non verbal
- sending
- receiving
6
Q
communication techniques
A
- attending
- paraphrase/clarification
- direct leading
- focusing
- questioning
- reflection
- summarizing
7
Q
methods of questioning or questioning techniques
A
- open ended question
- closed ended questions
- facilitation
- silence
8
Q
enhancing the nurse-patient interaction; interventions to develop trust
A
- positive regard, meaning having belief in the intrinsic value of the person
- consistency in behaviors
- empathy
- willingness to clarify communication
- concreteness
- genuineness
- time and manner
9
Q
barriers to effective patient interaction and communication
A
- patient anxiety and pain
- patient past experiences
as far as the nurse method of communicating
- false reassurance
- interrupting or changing the subject
- passing judgement
- cross-examination
- unwanted advice
- using medical jargon
- not being prepared to ask sensitive questions
10
Q
pay attention of your nonverbal behavior
A
- professional dress/grooming
- posture
- gestures and facial expressions
- eye contact
- touch
11
Q
the three phases of the health assessment interview
A
- preinteraction
- initial interview with history
- focused interview
12
Q
components of the interview
A
- reason for seeking care –> chief complaint “CC”
- history of present illness/history of present concern
- HPI/HPC
13
Q
components of the history
A
-past health history
serious/chronic illness
immunizations
allergies
hospitalizations/surgeries
current medications
-functional assessment
health habits
psychosocial assessment
