Interviewing Flashcards
Interviewing Definition:
____ between ___ people to ____ or ___information.
The interview is guided by ____.
Communication two exchange obtain questions
Goal of interviewing:
To collect ____ and ____ info from the ____while maintaining an ____ environment conducive to ____.
Clients- ____ ____
Employees- ___-____ interviews
valid accurate respondent interpersonal discloure. Nutrition Interviews Pre-employment
Nutrition Interview:
Purpose is to gather information on…
- ___ ____, _____, ___ ____.
- ___ and ____ factors that may affect diet/health
- ____ status
- ____/__ that may affect goal attainment
Food habits preferences eating behaviors diet lifestyle health Barrier/issues
In addition the interview is used to:
- Continue to build ___
- Discover any ___ problems to address in plan/intervention
- Gather ___ ____ to help monitor changes
rapport
nutritional
baseline data
Types of Nutrition Interviews:
- ___ Food Consumption Methods
- ___ record
- __ __ ___ - Usual or Average Food Consumption Methods
- ___ ___
- ___ ___ ___
daily food 24 hour recall diet history food freq questionnaire
Underreporting:
When client reports a significantly ___ amount of food than what was actually consumed.
-Intake is much ____ than TEE
-Amount consumed is not ____ or enough to support ____ needs
lower
lower
feasible
nutritional
Who Underreports?
More prevalent in:
___ individuals vs ___
___ vs ____
Low _____ status
obese lean Women men socioeconomic
Why Underreport?
\_\_\_\_\_ and \_\_\_\_ Issues -A need for \_\_\_ acceptance -High levels of body \_\_\_\_\_ -High level of \_\_\_ restrictions (only last for a short period of time) -Underestimation of \_\_\_ \_\_\_ and amounts \_\_\_\_.
Psychological Behavioral social dissatisfaction dietary portion sizes consumed
What Foods are Underreported? “\_\_\_” or “\_\_\_” foods. Depends on the food’s \_\_\_\_… \_\_\_\_, pies, snack foods, white potatoes \_\_\_ mixtures (ground beef, sausage..) Regular \_\_\_ \_\_\_\_ \_\_\_\_ \_\_\_\_
bad, sinful reputation Cakes pies snack potatoes meat soft drinks mayonnaise condiments
Effects of Underreporting:
Inaccurate assessment of ____ ____.
Underestimating amount of food consumed may continue to increase risk of _____.
dietary intake
How can you improve results?
Build ____
Watch ____ ____
____ yourself to the client
Food ____ and other ___
rapport
nonverbal cues
relate
food models visuals
Conditions to help facilitate good interview: (List 9)
Clearly define \_\_\_\_ of the interview \_\_\_\_ \_\_\_\_ \_\_\_\_ from \_\_\_\_\_ \_\_\_\_ privacy \_\_\_\_ surroundings \_\_\_\_ objectivity \_\_\_ \_\_\_ of the \_\_\_\_ \_\_\_\_ \_\_\_
purpose, interview attentiveness rapport freedom, interruption psychological physical emotional person context, respondent note taking
- Attentiveness
Helps create a ____ for ease in ____.
RD needs to develop ___ ___.
Listen with ____ rather than to talk extensively
RD assists interviewees in __ and ___ their ___ and ____.
RD must listen to ___ ___ while observing the ____ ____.
climate communicating listening skills empathy, gathering communicating, thoughts feelings verbal message, nonverbal behavior
- Rapport
Should be established ___ in the interview
Rapport: the ____ ___ established between the interviewer and the respondent.
-Is the ___ to a good interview.
Put interviewee at ____ and relieved of ___ and uncertainty of what is planned.
Building of a ____ and ____ climate
____ flow of conversations in a ____atmosphere
early personal relationship key ease, anxiety warm and supportive Smooth nonjudgmental
Rapport: Use \_\_\_\_ \_\_\_\_ actions: -\_\_\_\_ when appropriate -Approving \_\_\_ \_\_\_\_ -\_\_\_\_\_ approval Giving \_\_\_\_ attention -\_\_\_\_\_ confidently Make people feel that you are \_\_\_\_ in what they are saying Less time is needed to establish rapport on the \_\_\_\_ or \_\_\_\_ visit
positive nonverbal Smiling facial expression Nodding undivided speaking interested second or third
- Psychological Privacy
Interviewee and interviewer should be ___
Stress that the conversation is ____ and will not be ___.
alone
confidential
repeated
4. Physical Surroundings \_\_\_\_\_ -Proper \_\_\_\_, \_\_\_, \_\_\_, \_\_\_\_. Good \_\_\_\_ between parties -Optimal distance is \_\_\_ or \_\_\_feet Seating Arrangements: -Round table is \_\_\_ \_\_\_ when materials need to be viewed (avoids the head of the table position) -The fewer \_\_\_ \_\_\_\_ the better
Comfortable furniture, temp, lighting, pleasant distance 3 or 4 less formal furniture barriers
5.Emotional Objectivity
___ ____ and _____ should be controlled.
Goal is to understand _____ not to judge it.
RD needs to learn about, understand and accept the ___ ____ and ____ of other groups.
RD needs to be able to control their ____ and avoid ___ ___ revealing their prejudices.
Personal feelings preferences behavior cultural differences lifestyles expressions nonverbal behaviors
- Personal Context:
Interviewees bring to the interview their own ___ __, ____, ____ and ____.
Be aware of the client’s ___ and ____ state
(patient had a heart attack)
(patient is scared, angry)
RD may need to allow client to ___ their feelings and _____ them before going on with the interview.
personal beliefs, attitudes, feeling and values
physical and emotional
vent
acknowledge
- Personal Context:
-Good to have some ____ info on interviewee before the meeting.
-Patient info (in medical record if in hospital setting)
___ status
____household
___
_____
___/___
___
___ ____
-__-____ Interviews
Should have all the info needed for the job on application or resume
background marital number age occupation weight/height medications medical history Pre-employment
Note Taking:
Taking a ___ ___ may be necessary
Interviewee may be ____.
Tell interviewee the ____ of the notes
Writing constantly throughout an interview interferes with ___ ___.
-RD has less time for listening and developing ___.
-Interviewee may be ___ or ____.
Take ___ notes, maintain ___ ___.
Comprehensive notes should be dictated or written ____ following the interview
Waiting ___ minutes or longer = forgetting valuable information
few notes suspicious purpose both parties rapport distracted or apprehensive brief eye contact immediately 15
3 Parts of the Interview:
___
____
____
Opening
Exploration
Closing
Parts of the InterviewExploration Phase:
Questions and Directives for ___ ___.
____ play a major role in interviews
Diet Histories
Questions
Exploration Phase:Types of Questions?
____ or _____
____ or ____
___ or ___
Open or Closed
Primary or Secondary
Neutral or Leading
Open Questions:List
“Can you tell me a little about yourself?”
“Can you tell me about your eating habits?”
“What about your meals?”
“What diet have you been following?”
“What did the doctor tell you about your diet?”
“Can you tell me a little about yourself?”
“Can you tell me about your eating habits?”
“What about your meals?”
“What diet have you been following?”
“What did the doctor tell you about your diet?”
Closed Questions: List
“Who cooks the food at home?”
“Can you tell me about any snack you eat between meals?”
“What skills do you have that are important for the job?”
Primary questions:
“Now that we have discussed the food you eat at home, tell me about what you eat in restaurants.”
Secondary Questions? List
“How much orange juice do you drink?”
“What do you use in your coffee?”
“How many times do you eat in restaurants each week?”
Leading Questions: List
___ leading questions, try to use wording that is more ____.
“You eat breakfast, don’t you?”
“You aren’t going to eat desserts anymore, are you?”
“What do you eat for breakfast? An egg or toast?”
avoid
neutral
Sequencing Questions:
____ Sequence:
-begins with ___, ___ questions and proceeds to more ___ questions.
List questions..
Funnel
broad, open restrictive
“Tell me about the food you eat during the day.”
“What do you have for snacks between meals?”
“We haven’t discussed alcoholic beverages, what about them?”
Sequencing Questions:
Diet ___.
Ask questions that begin with “___” or “___ ___ __…”
Get better responses than “___ ___…?”
Short, dead-end questions = __ __ and __ __.
Want people to tell a ___.
histories what tell me about do you short responses and less information story
Sequencing Questions: “\_\_\_” Questions -“Why”: has a \_\_\_\_ feel, or \_\_\_\_ -patient may feel like they need to \_\_\_ or \_\_\_ and may become \_\_\_\_. Examples:
why mistrusting disapproval justify or explain defensive Why don’t you follow your diet? Why don’t you eat breakfast?
Interviewer Responses6 Categories:
\_\_\_\_\_ \_\_\_\_ \_\_\_\_\_ \_\_\_ \_\_\_\_ \_\_\_\_
Evaluative Hostile Reassuring Probing Understanding Confrontation
Evaluative Response
“I suggest that you stop buying those cookies, Mrs. Jones.”
Gives ___ not ____.
Interviewer makes a ____ about their ___.
advice not information
judgment
response
Hostile Response-
____ patient-RD relationship
The RD’s frustration is ____.
“You’re not acting very mature, Mrs. Jones. I’ve told you before to avoid all sweets and desserts if you want to lose weight.”
“How do you know about dieting? Look how thin you are!”
destroys
uncontrolled
Reassuring Response
Implies that a problem ___ __ ___, or the RD does not want to discuss it.
More ___ to solve the client’s problem.
“___ ___” the problem
“Don’t worry about it, Mrs. Jones. It takes time to adjust to new eating patterns. You’ll do better next week.”
does not exist
difficult
Blowing off
Probing Response
Attempt to ___ or to gain ____ information
Examples of details: food quantities, added ingredients, preparation methods and snacks
Should be ____, ___, and ___.
clarify
additional
nondirective, nonthreatening, and nonjudgmental
“So you think the diet doesn’t work, Mrs. Jones. I wonder if you could tell me a little more about that?”
Probing Techniques (use in addition to secondary or f/u questions)
______
____, summarizing or rewording what was said.
Shows that you are trying to ____.
____
Can repeat the __ __ spoken
paraphrasing repeating understand “You say you already know how to plan a diabetic diet?” silence last phrase
Other Probing Responses Go \_\_\_. I \_\_\_ I \_\_\_. Please \_\_\_\_. That’s \_\_\_\_.
Go on
I see
I understand. Please continue.
That’s interesting.
Understanding Responses:
Assist in ____ what was said
RD should focus on the client’s ___ and ___, rather than just on ___.
___. helps
____ the client rather than ____them
“You are feeling concerned because you haven’t lost any weight, Mrs. Jones, and you are wondering if it was something you ate, or a problem with the diet.” clarifying feelings and attitudes content paraphrasing understand, judge
Understanding Responses:
Ask yourself:
Use the following sentences in paraphrasing the person’s statement to verify your understanding.
“what is this person telling me or thinking?” or “what is this person feeling, and why is he feeling that way?”
“You feel…because…” or “Do I understand correctly that you feel…?” “I gather that …” “You sound…” “In other words, you are feeling...”
Confrontation:
Tactfully call to the person’s ____ some ____ in the story or words and actions.
Example..
___ and ____ the person to recognize some aspect of behavior that needs to be examined.
Should be ____, and discussion driven
Use when ___ ___ has been established
attention inconsistency “I’m a bit concerned. You say you have no problem with the diet and yet you have not lost any weight for a month. What do you think is the problem?” Challenges encourages nonjudgmental good rapport
