Interviewing

Question 1

5 steps for interviewing

Answer 1

1. introduction
2. Rapport
3. Questions
4. Summary
5. Closure

Question 2

What is an interview

Answer 2

• Conversation between two people to obtain information (fact finder)

Question 3

Interpersonal skills

Answer 3

• Single factor affecting our communicative behavior is our self-concept
• Includes being aware of our own biases, weaknesses, and strengths

Question 4

Self-concept

Answer 4

view of self, who we are

* Being aware of our own biases, weaknesses, and strengths

Question 5

Communication

Answer 5

consisting of building and maintaining rapport is the foundation of an effective law enforcement interview

Question 6

Formation

Answer 6

Experiences with others, roles that gain us desired attention or other positive responses

Question 7

Importance of self-concept

Answer 7

• Strong self concept vs weak self concept
• Affects law enforcement performance
• Influences public perception

Question 8

Rapport

Answer 8

• Engagement between interviewer and interviewee
• Friendliness, caring, empathy, respect
• Don’t have to like each other

Question 9

Components of communication

Answer 9

• Active listening
• Clarity of expression
• Self-disclosure

Question 10

Active listening

Answer 10

• Most common error is failure to listen
• People rather talk than listen
• People who are curious and interested learn more
  1. Remain neutral
  2. No advice
  3. Don’t criticize
  4. Concentrate on the speaker

Question 11

Give complete attention

Answer 11

• Nod or shake head
• Sub vocals
• Maintain good eye contact when appropriate
• Ask for more information
• Listen for feeling and watch nonverbal
• 10% of message comes from verbal communication
• Put feeling into words
• Paraphrase
• Requires questioning and feedback

Question 12

Clarity of Expression

Answer 12

• Relevance
• Simplicity
• Jargon
• Structure
• Repetition
• Contrast

Question 13

Introduction

Answer 13

• Self, partner, interviewee
• Credentials
• Purpose statement
• Can you promise confidentiality

Question 14

Rapport

Answer 14

• Begins right after purpose statement
• Establishes baseline behavior
• Conditions interviewee to talk to you
• Go back to home base

Question 15

Questions

Answer 15

• What do you need to know
• Start with open-ended questions
• Active listening
• Witness will tell when story is over
• Follow-up with specific question
• Now tell me more
• Who, what, where, when, why ,how
• Use familiar terms- even slang

Question 16

Summary

Answer 16

• Performed by the secondary person in the interview
• Verify and review major points
• Ask follow up questions
• Listen for discrepancies

Question 17

Close

Answer 17

• Say thank you
• Leave door open for future contacts
• Get contact number and determine best times to call

Question 18

Three types of interviews

Answer 18

Informal, Alibi, Confrontational

Question 19

Informal

Answer 19

• When dealing with witnesses and victims mostly. Informal

- Find out what happened to the person or property and if a crime was committed

Question 20

Alibi

Answer 20

• Taking suspects or potential suspects an alibi or baseline account of the location of the person at the time of the event

Question 21

Confrontational

Answer 21

• To elicit a confession statement or admissions from a suspected person or cooperation from a reluctant witness

Question 22

Whom do we interview first

Answer 22

Victims first

• Generally, then witnesses
• Separate and interview individually
• Human trafficking victims
  1. Fear
  2. Distrust

Suspects last

• Public safety
• Flight risk
• Evidence destruction
• Late or before bed

Question 23

TED

Answer 23

Tell-
Explain
Describe
Tell me what happened , where were you when this happened ?