Interview responses

Question 1

What do you mean by responsiveness

Answer 1

show empathy to problem solve and consistently meet and exceeded expectations

Question 2

And what is the meaning of responsiveness?

Answer 2

The ability to react properly and appropriately, addressing concerns or issues, raised by customers

Question 3

What are proactive updates?

Answer 3

Keeping customers informed about delays changes or updates related to their request through callbacks or emails

Question 4

What is satisfaction resolution?

Answer 4

Following up and checking in with customers

Question 5

What is adaptability?

Answer 5

Quickly adjusting to strategies or processes based on customers feedback

Question 6

What is underpromise and overdeliver

Answer 6

Manage client’s expectations, realistically, and then strive to exceed them. Going the extra mile and delivering more than promised …………………can leave a lasting positive impression.

Question 7

What are educational resources?

Answer 7

Providing clients with helpful resources, and guides related to our services and pairing them with knowledge contributes to a positive inform client experience