Answers Flashcards
What is responsiveness?
promptly addressing inquiries, concerns, or issues, raised by customers
What is timely, communication and proactive updates
Keeping customers informed maintaining open and transparent communication provide regular updates on issues inquiries
What is problem resolution
Addressing issues or challenges, proactively and effectively
 what is responsiveness
 Actively listening, providing empathetic support 
What is timely communication
 keeping customers informed
What is problem resolution
 Collaboratively work with clients, find resolutions
find solutions to the concerns and resolve to their satisfaction 
What is underpromised and overdeliver
 Manage client expectations, realistically and exceed them. Going to extra mile.
Delivering more than promised.
What is regular check ins
 Scheduled periodic Check ins to assess satisfaction.
What is active listening?
Pay close attention to your clients needs concerns and feedback
