Interview Questions - General

Question 1

Describe your experience working remotely

Answer 1

a. I have worked remotely for the last 7 years, full-time as an online instructor and student and part-time as a manager for a remote IT support team. Several elements played a key role in my competence to manage each entity successfully. I contributed my success as a remote worker to being autonomous and trustworthy, loving what I do, having a passion for helping people, working proficiently independently and with a team, and using time management effectively. Furthermore, technology, such as digital communication, was vital to my remote experience. I used various technological tools and resources to interact with customers, colleagues, subordinates, and students daily. A few of these essential tools included video conferencing, chat platforms, instant messaging, CRM, VPN, network share, shared documents, Basecamp, GoToMeeting, GoToTraining, Skype, Blackboard 9.1, Colleague ERP, SharePoint, UltraVNC, Cisco VOIP, SchoolDude, and Microsoft Office Suite.

Question 2

Is technical knowledge or customer service more important?

Answer 2

First, let me say that customer service skills are very important. You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues. Technical skills are more important because, without in-depth knowledge of the hardware and software, you won’t be able to efficiently do your job.