interview questions Flashcards
Tell me about yourself.
“Well, I’m currently an administrative assistant at a start-up gym, where I handle duties such as receptionist, stock taking and general admin tasks. Before that, I worked at Tesco as a customer service assistant then escalated to shift team leader. While I really enjoyed the work that I did, I decided to leave to pursue a job that is more tailored to the skills I have acquired, which is why I’m so excited about this opportunity to become a 111 Call handler.”
Why did you decide to apply for this position?
I believe I am made for jobs of service. Having done the majority of customer service roles in the past, I never had an opportunity to do something more serious.
I do believe, though, that I have just the right skills to get started as a 111 call handler: Problem -solving, the Ability to learn new software like your Adastra and Pathways, and good communication skills both written and verbal.
Give example of a time when you went above and beyond.
I have frequently covered for coworkers who were unable to show up for work due to unexpected reasons. And I observed that whenever management needed overtime in a different department, I was always the first person they contacted, which I think speaks to being dependable.
I was routinely asked to work the nights shift, especially at Tesco, even though I was only employed for the weekends.
What does integrity mean to you?
Remaining honest and true to yourself and moral values.
What are the NHS values
Working together for patients.
Respect and dignity.
Commitment to quality of care.
Compassion.
Improving lives.
Everyone counts.
DESCRIBE YOURSELF IN 3 WORDS
“I would describe myself as DISCIPLINED, COLLABORATIVE, & COMPASSIONATE. Being disciplined means I will take responsibility for my work and ensure it is completed to a high standard. Being collaborative means I will support my co-workers, help them to improve and share my knowledge with the team. And compassionate in the sense I know to extend grace and empathy towards others
Describe how you would deal with an upset caller?
For me it’s important to stay calm and shift my mindset of ‘Let’s see how I can help’. This shows the customer that I’m inviting them to express their concerns so i can work on resolving their issue, which can help them feel listened to and understood, then echoing their concerns and suggesting a solution
What do you know about the 111 Call service
Its a 24hr free number to call when you have an urgent healthcare need that isn’t a life-threatening situation. Following a short assessment NHS 111 will direct you to the right service, at the right time and as close to the patients home as possible
Also from my undertanding its designed to take pressure off the NHS and also the 999 system, which should only be used in EMERGENCY medical treatment.
do you know what the role invovles?
As a 111 call handler, I will have a number of responsibilities. These include answering a range of patient calls, giving them appropriate advice, and responding appropriately based on their healthcare requirements. In addition to possessing outstanding telephone manners, I would need to handle every call with assurance and a cool demeanour.
Why you want to work for the NHS ?
The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, it also allows equity of access and ensures people don’t suffer financial hardship when they are ill.
Why you want to work for the NHS ?
The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, it also allows equity of access and ensures people don’t suffer financial hardship when they are ill.
