Interview Flash Cards
8 Signature Behaviours (PREPARED)
Pause, listen, learn - experience = opportunity
Ready, set, go - activate and motivate
Encourage, understand, support - trust your team
Put yourself in the picture - take pride
Authentically engage - it’s ok to ask
Recognise and reward - celebrate success
Ethical and professional - lead by example
Dignity and trust - act with integrity
Drug and Fluid Formulae (Drip rate (infusions); infusion duration; injection dose)
Drip rate (infusions) DPM = Vol/ drip factor/ time (minutes) x 1
Infusion duration
Duration (hours) = Vol/. Drip factor/
DPM X. 60
Injection dose
Dose = Strength required/. Volume of strength available/
Strength available. X. 1
iGel Size Guide (101.06.1)
1: Neonate - 2-5kg
1. 5: Infant - 5-12kg
2: Small Paed - 10-25kg
2. 5: Large Pad - 25-35kg
3: Small Adult - 30-60kg
4: Medium Adult - 50-90kg
5: Large Adult - 90+kg
LMA Size Guide (101.06)
2: 10-20kg
2. 5: 20-30kg
3: 30-50kg
4: 50-70kg
5: 70+kg
Oxygen Delivery Percentages (102.02)
Hudson @4L: 35% Hudson @8L: 50% Hudson @15L: 65% NRB @15L: >65% BVM @15L: 100%
NPA Size Guide (101.03)
- 5: 6m-3yo
- 5: 4yo-8yo
- 5: 9yo-15yo
- 5: adolescent
- 5: small adult
- 5: large adult
Straight Talk principles (speaker)
- State the purpose
- Describe behaviour specifically
- Describe the effect on you
- Give an opportunity to respond
- State what you’d like differently
- Return responsibility and offer support
Straight Talk (listener)
- Have the conversation
- Act respectfully
- Clarify critical information
- Don’t argue thoughts/feelings/perceptions
- Respect reasonable requests
- Cut the other person some slack
CORE Values
Collaboration - encourage teamwork
Openness - responsibility and accountability
Respect - show care and respect
Empowerment - professional standard of behaviour.
CRM Notes
Phase change - e.g. arrival of back up, ROSC, extrication. Pause, reassess plans, task allocation.
Leadership - Identify team leader. Consider temporary delegation when undertaking complex tasks.
Situational awareness - avoid becoming task-focused. Ensure task allocation appropriate to skill level. 1 paramedic monitor clock (defibrillator 2 min)
Communication - closed loop to decrease risk of error. Use graded assertiveness where required.
Teamwork - cohesive, provide support as required.
CRM 1: Know your environment
Know the location and function of equipment.
Logically structured, well-labelled environment
Use cognitive aids e.g. equipment maps
Regular training
Know role and level of experience of team members.
CRM 2: Anticipate, share and review the plan.
Think ahead and contingency plans Dynamic priorities Re-evaluate periodically Anticipate delays Use call-and-respond checklists Share plan with others Think out loud and periodic briefings Encourage team members to share thoughts and plans Continually review plan
CRM 3: Provide effective leadership
Least confrontational approach consistent with goal
Participative decision making to increase team buy in
Direct, authoritative when necessary
Establish behaviour and performance expectations
Establish and maintain team shared model and goals
Monitor internal and external team environments
Leader provides debrief after crisis
CRM 4: Ensure role clarity and good teamwork
Allocate team roles
Explicit handover when roles are changed during a task
Team members should be active with good followership
Team members recognise when affected by stress and develop appropriate self care
All team members equally responsible for ensuring good patient outcomes
CRM 5: Communicate effectively
Distribute information and update shared model Closed loop communication Be assertive Avoid personal attacks Resolve conflict Maintain relationships Facilitate collaborative efforts Cross check with team members Avoid unnecessary mitigating language
CRM 6: Call for help early
Be aware of barriers
Predefined criteria for help
Call early
Mobilise all available resources
CRM 7: Allocate attention wisely - avoid fixation
Be aware of “fixation error” - decreased situational awareness
Prioritise tasks, focus on most important
Delegate tasks to others
Use all available information
Continually observe monitors, repeat assessments periodically
CRM 8: Distribute workload, monitor and support team members
Team leader if “hands off” - stand back if possible to maintain situational awareness and oversee team
Assign tasks according to defined roles
Team leader supports team members in tasks
Reallocate roles as tasks are completed or evolve in complexity
Organic causes of behavioural disturbance (6)
Hypoxia Head injury Hypo/hyperglycaemia Infection Drug/Alcohol affected Other impairments - e.g. ASD in unfamiliar surroundings
Mental Health Assessment “STATE” (104.13)
Signs and symptoms of abnormal/unusual MH
Thoughts - delusions, hallucinations, suicidal ideation, illogical thinking
Appearance
Threats/acts of harm to self/others
Emotions - sad, distressed, angry, hopeless
Risk of Suicide “THREAT” (104.13)
Thinking of suicide Hx of previous attempts Reasons and circumstances Emotionally distressed Access to lethal means Tactics and plans
Establish rapport “CARE” (104.13)
Calmly identify yourself - non-judgemental tone
Ask Pt name and concern, confirm understanding by paraphrasing back
Reassure - listen and reaffirm you want to help
Effectively communicate with simple words and sentences - adjust complexity of questions to decrease misunderstanding
6 Escalation levels risk of violence assessment (104.13)
- Violence - use of physical/emotional force
- Aggression - persistent patterns threatening harm
- Hostility - attempt to force/coerce to accept view even if it entails harm
- Anger - ranges from mild irritation to intense fury
- Anxiety - mental distress or uneasiness caused by fear of danger/misfortune
- Calm - under control
** Hx of violence/risky behaviour, agitated behaviour, current disturbed state e.g. mania, paranoia, hallucinations, delusions
Lateral posture indications
Syncope
Non-incubated unconscious
Continuous vomiting/upper airway bleeding with decreased LOC
Chest injuries with severe flail or pulmonary haemorrhage - affected side down