Intervention Processes and Techniques for Use with Larger Systems Flashcards
steps for referring clients for services
- clarifying the need or purpose for the referral
- researching resources
- discussing and selecting options
- planning for initial contact
- initial contact
- follow up to see if need was met
ethics audit
a way to examine policies to ensure minimal risk for clients, workers, and practice settings
- appoint committee/task force of concerned and informed colleagues and staff
- gather info from documents, interviews with staff and clients, and other sources to assess breaches of ethical code
- review collected info
- determine level of risk in each area
- prepare action place to address risk
- monitor policy implementation
cooptation
a strategy used to influence social policy as leaders will try to quiet dissension or disturbances. incentives are offered and other efforts are made aimed at complacency
scientific management theory (Theory X)
type: classical organizational theory
a. find the one best way to perform each task
b. carefully match each worker to each task
c. closely supervise each worker using reward and punishment as motivators
d. manage and control behavior
Weber’s bureaucratic theory
type: classical organizational theory
emphasizes the need for a hierarchal structure of power to ensure stability and uniformity. organizational behavior is a network of human interactions where all behavior can be understood by looking at cause and effect
administrative theory
establishing a universal set of management principles that could be applied to all organizations
human relations theory (Theory Y)
type: neoclassical theory
genuine concern for human needs in order to produce creativity and emphasized the importance of cohesive work groups, participatory leadership, and open communication
systems approach
type: modern organizational approaches
considers the organization as a system composed of interrelated - and thus mutually dependent - subsystems. the organization concurs of components, linking processes and goals
sociotechnical approach
type: modern organizational approaches
considers the organization as composed of a social system, technical system, and its environment. these interact with each other so it is necessary to balance them appropriately for effective functioning of the organization
contingency or situational approach
type: modern organizational approaches
recognizes that organizational systems are interrelated with their environment and that different environments require different organizational systems for effectiveness
components of supervision
administrative: aims to ensure that worker is accountable to the public as well as to organizational policies - to make sure work is performed in an acceptable manner
educational: establishes a learning alliance between a supervisor and a social worker with the aim of teaching new skills or refining existing ones
supportive: focused on increasing performance by decreasing job-related stress that interferes with functioning
cost-benefit analysis
determines the financial costs of operating a program as compared with the fiscal benefit go its outcomes. program decisions can be made to eliminate or modify the program (by reducing program expenditures based upon the findings)
- produces a cost-benefit ratio
cost-benefit ratio
generated to determine whether, and the extent to which, the financial costs exceed the fiscal benefits
cost-effectiveness analysis
considers the benefits that are not measured in monetary terms, such as illnesses prevented and/or lives saved. does not produce a cost-benefit ratio, but may focus on the most financially efficient way to achieve a defined outcome or the cost of producing a specific non monetary outcome
outcomes assessment
process of determining whether a program has achieved its intended goals. involves collecting evidence through assessment, analyzing the data, and then using the findings to make programmatic changes if needed
- an iterative process with continual feedback loops
