Intervention Processes and Techniques for Use Across Systems Flashcards
clarification
reformulating problem in a client’s words to make sure that the social worker is on the same wavelength
confrontation
calling attention to something
interpretation
pulling together patterns for behavior to get a new understanding
reframing and relabeling
stating problem in a different way so a client can see possible solutions
summarization
identifying key idea and themes regarding client problems to provide focus and continuity to an interview
universalization
the generalization or normalization of behavior
one-on-one feedback
individual delivering feedback to another, face-to-face
- mot common
- needs to be delivered sensitively and according to the principle of the profession
intragroup feedback
individuals in a group provide feedback to the group and/or to one or more individuals within the group. if the feedback is directed to the performance of the group, it can be particularly effective
group-to-group feedback
might take place between two groups that are working together. the feedback may go in one or both direction. the feedback might be directed at particular or at the group as a whole
consultative feedback
an individual or group serves as a formal or informal consultant to another (usually to a group but occasionally to an individual). the individual or group receiving the feedback may be more apt to accept and consider the feedback, given the expertise of the consultative entity, but has no obligation to do so
360 feedback
involves feedback from all directions - supervisors, peers, subordinates, the community, and so forth. the idea is that feedback reflects multiple viewpoints and gives a complete picture
complete participant
social worker living the experience as a participant
observer as participant
social worker has limited relationship with others participating - primarily serves as observer
participant as observer
social worker interacting with those who are participating
complete observer
social worker is removed from activity - observer only
congruence
internal experience (thoughts, feelings) matches external behavior and communication
live modeling
watching a real person perform the desired behavipr
symbolic modeling
filmed or videotaped models demonstrating the desired behavior
- self-modeling is another form of symbolic modeling in which clients are videotaped performing the target behavior
participant modeling
an individual models anxiety-evoking behaviors for a client and then prompts the client to engage in the behavior
covert modeling
clients are asked to use their imagination, visualizing a particular behavior as another describes the imaginary situation in detail
steps for conflict resolution
- the recognition of an existing or potential conflict
- an assessment of the conflict situation
- the selection of an appropriate
- intervention
structuring techniques
used when attempts to resolve a conflict have only escalated the conflict
- decreasing the amount of contact between the parties in the early stages of conflict resolution
- decreasing the amount of time between problem-solving sessions
- decreasing the formality of problem-solving sessions
- limiting the scope on the issues that can be discussed
- using a third-party mediator
goals of crisis intervention
- relieve the impact of stress with emotional and social resources
- return a client to a previous level of functioning (regain equilibrium)
- help strengthen coping mechanism during the crisis period
- develop adaptive coping strategies
steps in cognitive restructuring
assist clients in:
1. accepting that their self-statements, assumptions, and beliefs determine or govern their emotional reaction to life’s events
2. identifying dysfunctional beliefs and patterns of thoughts that underlie their problems
3. identifying situations that evoke dysfunctional cognitions
4. substituting functional self-statements in place of self-defeating thoughts
5. rewarding themselves for success coping efforts
