Interprofessional Education and Communication Skills

Question 1

define communication

Answer 1

a process by which communication is exchanged between individuals through a common system if symbols, signs, or behavior

Question 2

more simply, communication is a ___ ___

Answer 2

personal rapport

Question 3

___% of communication is more affected by body language, attitude, and tone than the actual words said

Answer 3

93%

Question 4

spoken words can be influenced by the ___ of ____

Answer 4

style of delivery (the way speakers stand, speak, and look at a person)

Question 5

true or false

collaboration in communication is very important, especially in healthcare

Answer 5

true

Question 6

true or false

health care professionals share responsibility for problem-solving and making decisions to formulate and carry out plans for patient care

Answer 6

true

Question 7

in order for successful teamwork, a non____ environment should exist

Answer 7

non-punitive

Question 8

what is like “soap” but for communication

Answer 8

SBAR

Question 9

Explain the SBAR acronym

Answer 9

S – situation: what are we facing/what’s going on
B – Background – what is the clinical content/backgrounf
A– Assessment – what do i think is the problem? why is this happening? what do we need to keep an eye on?
R – Recomendation – what needs to happen and how do i help it happen

Question 10

in communication, what should you do first? what should you NOT do

Answer 10

introduce yourself

do NOT apologize “im sorry to bother you”
–remember that your input is valuable

Question 11

it is important to get whose perspective?

Answer 11

the patietn

Question 12

communication is all about the _____

Answer 12

relationship

Question 13

true or false

everyone has an important role in patient care

Answer 13

true

Question 14

what does CRM stand for? what field uses it?

Answer 14

CRM = crew resource management
aviation field uses it

Question 15

explain what CRM is

Answer 15

a system to absorb errors through redundancy, standardization, and checklists.

NOT PLACING BLAME – designing safe processess and procedues using a system based approach. NON PUNITIVE APPROACH

Debrief all events – including even near misses that have learning potential.

Question 16

in CRM, focus is placed on the severity of the potential _____ rather than on the severity of _______

why?

Answer 16

focus is placed on the severity of the potential RISK rather than the final outcome

why? – more conducive to establish effective prevention programs