Interpersonal Communications

Question 1

Recognize when to act using the S.A.F.E.R. model

Answer 1

Security
» Whenever others are in imminent jeopardy – ACT!
» Whenever property under your control is
threatened – ACT!
Attack
» Whenever your personal danger zone is violated – ACT!
Based upon: Training Situation
Flight
» Whenever a subject unlawfully flees your presence – ACT!
Excessive Repetition
» No voluntary compliance is forthcoming, and
» You have exhausted all verbal options – ACT!
Revised Priorities
» Whenever a matter of a higher priority requires your
immediate attention or presence – ACT!

Question 2

Define the principal of disinterest and its role in effectively communicating

Answer 2

» open, flexible, unbiased

» not to be confused with uninterested

Question 3

Recognize the strategies to effectively handle verbal abuse during official interaction

Answer 3

Disinterested
Brain damage
empathy

Question 4

Recognize the role and importance of active listening and paraphrasing in effective communication during an official interaction

Answer 4

Active Listening

• Be open/unbiased
• Hear literally
• Interpret what you hear
• Act appropriately

Question 5

Define the tactical 8 step contract

Answer 5

1. Greeting
2. Identify self
3. Reason for contact
4. Ask reason for actions
5. Request ID
6. Request additional documentation
7. Decision
8. Closing

Question 6

Define the 5 step appeal process

Answer 6

1. Ask or command
2. Explain reason for request
3. Present options
4. Confirmation
5. ACT