Interpersonal communication Flashcards
What documentation will students be introduced too?
Narrative, Tick sheets, Computer documentation (poc) point of care
What do health care teams need to share info about?
Clients response to treatment
What needs to be done for the client
What is interpersonal communication
Interpersonal communication is exchange of information between 2 people face to face
If your don’t understand a message of what your client is saying to you, you should!? reverse
Clarify the confusion to prevent any mistakes from happening and either one of you should repeat your interpretation of the message
What can affect how a message is sent and received?
language limitations, pain, hearing loss
what 2 factors determine how a messaged is sent and received?
Verbal communication, Non verbal communication
What % makes up the total of elements in effective communication?
words 7%, non verbals 55%, vocal elements 38%
Factors effecting communication?
Perception
emotions
cultural beliefs and values
What defines the proper assets in professional communication?
Confidentiality
When Verbally communicating with someone you should?
Use simple everyday language
Use visual cues if necessary
Ask one question at a time
Determine understanding between client and self
Why is humor good for you relationship with you client
Laughter reduces tension
Increases trust and promotes bonding
what is non verbal communication
Body language
Touch
Silence
What is body language
Facial expressions
Body movement
Eye contact
Gestures
To show interest in your clients non verbal communication your should?
Show interest/pay attention
What does touch mean to your client?
Warmth, affection, concern, reassurance
What should touching your client look like?
Being gentle, not sexual, asking permission.
What message does silence convey?
Fear or the need to think. it can also show respect and symptathy.
Good ways to ensure you understand your clients communication?
Close attention to Verbal, Non Verbal communication methods
avoiding communication barriers
Listening involves
Making eye contact
Avoid communication barriers
paying attention to verbal and non verbal communication methods
what does paraphrasing mean?
paraphrasing is restating the clients message into your own words
what purposes does paraphrasing serve?
Allows clients to see you understand their message
Promotes further communication
Empathetic listening means?
To be open to understanding others
avoiding thoughtless responses
Can reduce loneliness
What are closed questions?
Close questions are yes and no questions, made to focus on specific information.
Ex: Do you want water or tea this morning?
What are open ended questions?
Open ended questions lead client to share thoughts or feelings. These questions promote longer responses and detail.
Ex: what can I do to make you feel cozy after your shower?
How do you keep your clients thoughts from wandering?
Limit convo to certain topic and use close ended questions and statments
ex: “Lets talk about supper and what you ate.”
What are some communication barriers?
Cultural differences
Interrupting
Answering you own questions
giving advice instead of listening
What are some defense mechanisms?
Deny to avoid uncomfortable feelings
Projection
rationalization
What does regression mean?
Regression means to return to early stages of life and abandon current times
Defense mechanisms can be?
short term and long term
Angry people can act in what such way towards you?
Raise their voice
Rapid speech
Refusal to answer questions
What prevents an angry person?
Good communication
What is assertive communication?
expressing your feelings without offending other people
How do you explain to your client about a procedure being done
Explain WHY is being done
Explain WHO will do it
Explain HOW it will be done
Explain what role they may play in the procedure
Give clear and precise explanations and instructions
Give client a task
How to communicate with a client w dementia?
assist to maintain dignity and identity think before you speak speak calm and clear avoid to many direct questions don't make them make complicated decisions
