Interpersonal communication

Question 1

What documentation will students be introduced too?

Answer 1

Narrative, Tick sheets, Computer documentation (poc) point of care

Question 2

What do health care teams need to share info about?

Answer 2

Clients response to treatment

What needs to be done for the client

Question 3

What is interpersonal communication

Answer 3

Interpersonal communication is exchange of information between 2 people face to face

Question 4

If your don’t understand a message of what your client is saying to you, you should!? reverse

Answer 4

Clarify the confusion to prevent any mistakes from happening and either one of you should repeat your interpretation of the message

Question 5

What can affect how a message is sent and received?

Answer 5

language limitations, pain, hearing loss

Question 6

what 2 factors determine how a messaged is sent and received?

Answer 6

Verbal communication, Non verbal communication

Question 7

What % makes up the total of elements in effective communication?

Answer 7

words 7%, non verbals 55%, vocal elements 38%

Question 8

Factors effecting communication?

Answer 8

Perception
emotions
cultural beliefs and values

Question 9

What defines the proper assets in professional communication?

Answer 9

Confidentiality

Question 10

When Verbally communicating with someone you should?

Answer 10

Use simple everyday language
Use visual cues if necessary
Ask one question at a time
Determine understanding between client and self

Question 11

Why is humor good for you relationship with you client

Answer 11

Laughter reduces tension

Increases trust and promotes bonding

Question 12

what is non verbal communication

Answer 12

Body language
Touch
Silence

Question 13

What is body language

Answer 13

Facial expressions
Body movement
Eye contact
Gestures

Question 14

To show interest in your clients non verbal communication your should?

Answer 14

Show interest/pay attention

Question 15

What does touch mean to your client?

Answer 15

Warmth, affection, concern, reassurance

Question 16

What should touching your client look like?

Answer 16

Being gentle, not sexual, asking permission.

Question 17

What message does silence convey?

Answer 17

Fear or the need to think. it can also show respect and symptathy.

Question 18

Good ways to ensure you understand your clients communication?

Answer 18

Close attention to Verbal, Non Verbal communication methods

avoiding communication barriers

Question 19

Listening involves

Answer 19

Making eye contact
Avoid communication barriers
paying attention to verbal and non verbal communication methods

Question 20

what does paraphrasing mean?

Answer 20

paraphrasing is restating the clients message into your own words

Question 21

what purposes does paraphrasing serve?

Answer 21

Allows clients to see you understand their message

Promotes further communication

Question 22

Empathetic listening means?

Answer 22

To be open to understanding others
avoiding thoughtless responses
Can reduce loneliness

Question 23

What are closed questions?

Answer 23

Close questions are yes and no questions, made to focus on specific information.
Ex: Do you want water or tea this morning?

Question 24

What are open ended questions?

Answer 24

Open ended questions lead client to share thoughts or feelings. These questions promote longer responses and detail.
Ex: what can I do to make you feel cozy after your shower?

Question 25

How do you keep your clients thoughts from wandering?

Answer 25

Limit convo to certain topic and use close ended questions and statments
ex: “Lets talk about supper and what you ate.”

Question 26

What are some communication barriers?

Answer 26

Cultural differences
Interrupting
Answering you own questions
giving advice instead of listening

Question 27

What are some defense mechanisms?

Answer 27

Deny to avoid uncomfortable feelings
Projection
rationalization

Question 28

What does regression mean?

Answer 28

Regression means to return to early stages of life and abandon current times

Question 29

Defense mechanisms can be?

Answer 29

short term and long term

Question 30

Angry people can act in what such way towards you?

Answer 30

Raise their voice
Rapid speech
Refusal to answer questions

Question 31

What prevents an angry person?

Answer 31

Good communication

Question 32

What is assertive communication?

Answer 32

expressing your feelings without offending other people

Question 33

How do you explain to your client about a procedure being done

Answer 33

Explain WHY is being done
Explain WHO will do it
Explain HOW it will be done
Explain what role they may play in the procedure
Give clear and precise explanations and instructions
Give client a task

Question 34

How to communicate with a client w dementia?

Answer 34

assist to maintain dignity and identity
think before you speak
speak calm and clear
avoid to many direct questions
don't make them make complicated decisions