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Administrative Assistant Course > Interpersonal Communication > Flashcards

Interpersonal Communication Flashcards

1
Q

A message exchange between two or more individuals

A

Interpersonal Communication

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2
Q

The process by which messages are given and received

A

Communication Cycle

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3
Q

Idea or information shared from one person to another

A

Message

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4
Q

The person who creates and delivers the message

A

Sender

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5
Q

The person to whom the message is sent

A

Receiver

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6
Q

The receiver’s response to the message

A

Feedback

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7
Q

An environmental or natural barrier that prevents effective exchange of information

A

Physical Communication Obstacle

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8
Q

Conversation stoppers that block the flow of exchanging information

A

Communication Barrier

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9
Q

The exchange of a message between two or more individuals through speaking

A

Oral Communication

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10
Q

The rate at which words are spoken

A

Pace

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11
Q

A speaker’s volume, pitch, tone, and clarity

A

Vocal Delivery

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12
Q

The loudness or softness of the sound of a voice

A

Volume

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13
Q

The relative highness or lowness of a voice

A

Pitch

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14
Q

The vocal quality that indicates a speaker’s mood, feelings, or attitude

A

Tone

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15
Q

A voice that has little variation

A

Monotone

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16
Q

Saying a word correctly as indicated by a standard dictionary

A

Pronunciation

17
Q

The process of speaking clearly and precisely

A

Enunciation

18
Q

The rules that govern the way words are joined together into phrases and sentences

A

Grammar

19
Q

The categories of the English language including nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, and interjections

A

Parts of Speech

20
Q

The nonverbal messages the sender communicates to the receiver

A

Body Language

21
Q

Movements made by arms, hands, legs, feet, and head during communication

A

Gestures

22
Q

The way you hold yourself physically

A

Posture

23
Q

Giving attention to and responding

A

Active Listening

24
Q

Understand and share the feelings of another person

A

Empathize

25
Q

Determining the speaker’s key words and message

A

Listening for Content

26
Q

Determining the speaker’s attitude and emotions

A

Listening for Intention

27
Q

Vocal stress on a particular word

A

Emphasis

28
Q

Information exchanged using technology rather than face-to-face

A

Mediated Communication

29
Q

A polite code of conduct agreed upon by a group of people

A

Etiquette

30
Q

The art of behaving in a courteous, tactful, and businesslike manner in the workplace

A

Professionalism

Administrative Assistant Course (4 decks)

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