Interpersonal Communication Flashcards
A message exchange between two or more individuals
Interpersonal Communication
The process by which messages are given and received
Communication Cycle
Idea or information shared from one person to another
Message
The person who creates and delivers the message
Sender
The person to whom the message is sent
Receiver
The receiver’s response to the message
Feedback
An environmental or natural barrier that prevents effective exchange of information
Physical Communication Obstacle
Conversation stoppers that block the flow of exchanging information
Communication Barrier
The exchange of a message between two or more individuals through speaking
Oral Communication
The rate at which words are spoken
Pace
A speaker’s volume, pitch, tone, and clarity
Vocal Delivery
The loudness or softness of the sound of a voice
Volume
The relative highness or lowness of a voice
Pitch
The vocal quality that indicates a speaker’s mood, feelings, or attitude
Tone
A voice that has little variation
Monotone
Saying a word correctly as indicated by a standard dictionary
Pronunciation
The process of speaking clearly and precisely
Enunciation
The rules that govern the way words are joined together into phrases and sentences
Grammar
The categories of the English language including nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, and interjections
Parts of Speech
The nonverbal messages the sender communicates to the receiver
Body Language
Movements made by arms, hands, legs, feet, and head during communication
Gestures
The way you hold yourself physically
Posture
Giving attention to and responding
Active Listening
Understand and share the feelings of another person
Empathize
Determining the speaker’s key words and message
Listening for Content
Determining the speaker’s attitude and emotions
Listening for Intention
Vocal stress on a particular word
Emphasis
Information exchanged using technology rather than face-to-face
Mediated Communication
A polite code of conduct agreed upon by a group of people
Etiquette
The art of behaving in a courteous, tactful, and businesslike manner in the workplace
Professionalism
