Internal Unit (Management Roles)

Question 1

What is the primary role of management in an organization?

Answer 1

Management determines the success or failure of an organization by employing, shaping, and regulating people and resources.

Question 2

Who are typically considered managers?

Answer 2

Managers are trained individuals who work in various organizations, including large companies and small businesses, to manage people and resources.

Question 3

What are the four general responsibilities of managers?

Answer 3

• Act on behalf of their owners
• Set organizational objectives
• Manage others to achieve objectives
• Maintain organizational values

Question 4

Who was Henri Fayol and what did he contribute to management theory?

Answer 4

Henri Fayol was a French engineer who identified five primary functions of management.

Question 5

What are Fayol’s 5 functions of management?

Answer 5

• Planning
• Organising
• Commanding
• Co-ordinating
• Controlling

Question 6

How does planning help managers achieve objectives?

Answer 6

It involves setting clear objectives and determining the best course of action to achieve them.

Question 7

What does organising entail in the context of management?

Answer 7

Organising involves arranging resources and tasks to implement the plan and achieve business objectives.

Question 8

What is the purpose of controlling in management?

Answer 8

Controlling involves monitoring and evaluating progress towards objectives to ensure they are met.

Question 9

What are Fayol’s 14 Principles of Management?

Answer 9

• Division of labour
• Authority
• Discipline
• Unity of command
• Unity of direction
• Subordination
• Remuneration
• Centralisation
• Scalar chain
• Order
• Equity
• Stability of personnel
• Initiative
• Esprit de corps

Question 10

What is the principle of Division of Labour?

Answer 10

Employees should be trained in one area to build expertise in that task.

Question 11

What is the principle of Unity of Command?

Answer 11

Each employee should have only one direct supervisor from whom they receive orders.

Question 12

What are the three categories of Mintzberg’s managerial roles?

Answer 12

• Interpersonal
• Informational
• Decisional

Question 13

What does the interpersonal role of ‘Figurehead’ involve?

Answer 13

It involves representing the organization to the outside world.

Question 14

What is the role of ‘Leader’ in Mintzberg’s framework?

Answer 14

To inspire and motivate employees to meet company objectives.

Question 15

What is the purpose of the ‘Monitor’ role?

Answer 15

To check progress and identify problems to keep the organization on track.

Question 16

What is the role of the ‘Entrepreneur’ in Mintzberg’s model?

Answer 16

To initiate and oversee new projects and innovations.

Question 17

Fill in the blank: The role of ‘__________’ involves addressing conflicts and crises within the organization.

Answer 17

Disturbance Handler

Question 18

How does Mintzberg’s role of ‘Resource Allocator’ impact an organization?

Answer 18

It decides how the company’s resources should be used to meet objectives.

Question 19

True or False: Mintzberg’s roles suggest that managerial activities are consistent with Fayol’s functions.

Answer 19

False

Question 20

What is the significance of effective communication in managerial roles according to Mintzberg?

Answer 20

It enhances communication, leading to better decision-making and coordination.

Question 21

How does the role of ‘Negotiator’ function within Mintzberg’s framework?

Answer 21

It involves acting as an intermediary during negotiations with stakeholders.

Question 22

What is the impact of the ‘Leader’ role on employee performance?

Answer 22

It can lead to higher job satisfaction and productivity.

Question 23

Fill in the blank: Mintzberg’s role of ‘__________’ involves sharing information with subordinates.

Answer 23

Disseminator