Internal Organisational Environment Flashcards
describe
the functions of management
- (a) planning (to create short term and long term goals to achieve the goals a business and sourcing the necessary resources to accomplish these goals);
- (b) organising;
- (c) directing;
- (d) controlling;
- (e) coordinating;
- (f) delegating,
- (g) motivating.
outline the responsibilities of management
responsibilities of management
Management responsibilities to:
(a) owners and shareholders (by maximising efficiency and creating
surpluses);
(b) employees (for example, providing adequate working conditions, training, maintaining good communication and human relations);
(c) society;
(d) customers;
(e) government
essential characteristics of a good leader
- Honesty,
- flexibility,
- focus,
- trustworthiness,
- ability to make intelligent decisions
simple organisational charts
(a) Line.
(b) Line and staff.
(c) Functional.
chain of command
span of control
discuss the different leadership styles
different leadership styles
The advantages and disadvantages of different leadership styles: Autocratic,
Democratic,
Laissez-Faire.
potential sources of conflict within an organisation
Internal sources of conflict, for example,
poor working conditions.
outline
strategies used by employers and employees to gain an upper hand during periods of conflict
Employer strategies, for example,
* lock out and
* use of scab labour;
employee strategies, for example,
* strike action and
* * work to rule.
describe
strategies for the resolution of conflict within an organisation
Strategies such as
* mediation,
* arbitration, and
* the value of trade union representation.
* Grievance procedure.
establish
guidelines for the conduct of good management and staff relations in the workplace
Guidelines for establishing good relations between managers and employees.
Examples:
(a) good communication with workers;
(b) improve working conditions;
(c) motivating workers;
(d) practice good leadership.
identify
strategies for motivating employees in a business
- financial methods,
- non-financial methods.
financial methods of motivating employees
extra benefits on top of the basic wage either as money or in some other form
* bonus - an additional encouragement for achieving a set taret
* commission payment as a set percentage of the sales made by a salesperson
* performance rate - pay is related to meeting certain performance targets
* profit sharing - pay is related to the profits that the company makes
non-financial strategies for motivating employees
non-financial methods are referred to as fringe benefits
* company car
* use of mobile phone
* hotel and food payments when on company business
* bursaries for children’s education
* free or subsidised meals at work
* company health benefits e.g. free gym membership
Why might fringe benefits encourage an employee to take on the roles of a salesperson
Fringe benefits:
* make it easier for people to work (e.g. providing meals at work)
* help to top up wages (e.g. in the form of benefits)
* make a job more attractive and convenient (e.g. prividing a company car)
* make employees feel more valued
evaluate the
role of teamwork in the success of an organisation
The value of teamwork within an organisation:
(a) definition;
(b) advantages;
(c) disadvantages.
what is teamwork
the process of working collaborativley with others to achieve shared goals
advantages of teamwork
- improves morale as employees enjoy more responsability and share that responsibility with team members
- the team provides a support network with team members
- Employees can learn from others, as team members have different skills and abilities which they can pool to make better decisions
- Tasks can be completed quicer, raising productivity and profit
- Improves relationships at work with other perople inteh team and with the managers who create the team
- Increases flexibility at work if team members are trained to cover each other’s roles. This allows greater flexibility in terms of working hours and job responsibilities
disadvantages of teamwork
- teams do not allows get along adn coflict may arise between members
- decision-making can be slower
- a team that builds strong relationships may resist the goals of the managers of the organisation
strategies for effective communication within an
organisation
The communication process
*
* ** strategies for effective communication **within an organisation.
* clearly defining the objective of the message
* taking account of the needs, attitude and knowledge of the receiver
* being aware of how distractions (noise) can distort the message
* selecting the best medium for communication
* checking that the message has been understood through feedback
* listening to feedback and responding
