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0 Business Environment > Internal Environment > Flashcards

Internal Environment Flashcards

1
Q

state 5 internal variables

A
  1. procedures (operational)
  2. leadership
  3. employees
  4. innovation
  5. financial resources
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2
Q

what are the 6 elements of organisational culture?

A
  1. atmosphere
  2. compensation
  3. standards + policies
  4. people
  5. leadership
  6. organisation
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3
Q

what is the external environment made up of? (2 environments)

A

task and general environments

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4
Q

what are the 5 dimensions of the general external environment?

A
  1. political
  2. international
  3. technological
  4. economic
  5. sociocultural
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5
Q

what is the external task environment comprised of? (5)

A
  1. regulators
  2. competitors
  3. customers
  4. suppliers
  5. strategic partners
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6
Q

define the internal environment (5 components)

what is the POV we take in this course?

A
  1. owners
  2. board of directors
  3. employees
  4. physical environment
  5. culture

from the perspective of employees

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7
Q

state characteristics of organisational culture.

A
  1. visible in all relationships
  2. evident through rituals and day-to-day practice
  3. actuated (caused to operate) through organisational structure
  4. amplified by words+deeds of leaders
  5. strenghtened in commitment to shared purpose
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8
Q

which element of organisational culture is the most important one?

A

people = employees

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9
Q

state 4 challenges that companies deal with internally

A
  1. discrimination
  2. harassment
  3. stress (workplace-related)
  4. work from home
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10
Q

how are internal challenges measured? (3)

A
  1. quantitative indicators
  2. qualitative indicators
  3. company’s goodwill, public image
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11
Q

why is it important to track and manage company’s internal challenges?

A

because they have a significant impact upon the company’s performance

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12
Q

state 5 examples of quantitative indicators that are used to measure internal challenges.
what is their main purpose?

A

to lower HR costs.

  1. fluctuation (turnover)
  2. sick leaves
  3. accidents at work
  4. productivity per employee
  5. labour costs (fluctuations)
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13
Q

state 5 examples of qualitative indicators that are used to measure internal challenges.
what is their main purpose?

A

to increase productivity and business effects.

  1. recruitment of skilled personnel
  2. enhancing company’s image
  3. satisfaction
  4. commitment
  5. stress
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14
Q

def discrimination

A

= making distinction towards a person based on the group/class they belong to

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15
Q

state the 4 types of discrimination

A
  1. adverse
  2. age
  3. race / nationality
  4. gender
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16
Q

def adverse discrimination + 3 examples

A

practices that appear neutral but have an adverse effect on a protected group

e.g. not giving legal entitlements, not hiring someone, offering unfair terms to candidates

17
Q

def age discrimination + general regulation

A

= treating someone unfavourably because of their age

prevention of age discrimination over the age of 40

18
Q

def race/nationality discrimination

A

= treating someone unfavourably because of their (percieved) ethnicity/origin

19
Q

state 6 possible sources of discrimination (triggers)

A
  1. inadequately trained staff
  2. law ignorance
  3. complaint scepticism
  4. misplaced loyalty
  5. excessive amounts of unsupervised leisure time
  6. too much personal expression
20
Q

def affirmative action

A

= policy of promoting the education+employment of discriminated groups

21
Q

state 3 possible negative aspects of using affirmative action.

A
  1. overlooking highly qualified candidates that are not part of discriminated group (employing to meet standards of affirmative action)
  2. meeting quotas rather than to employ qualified applicants
  3. treating ‘majority’ groups unfairly
22
Q

is discrimination legally regulated?

A

yes

23
Q

state 4 possible consequences of discrimination.

A
  1. physical and emotional impacts on employees –> high fluctuation
  2. financial impacts on discriminated employee (less pay)
  3. business is not seen as a nice place to work (talented workforce isn’t attracted)
  4. possible legal action against the company by discriminated groups
24
Q

what are the two types of sexual harassment?

A
  1. quid pro quo

2. hostile work environment

25
Q

state 6 types of workplace harassment

A
  1. sexual
  2. offensive jokes and pictures
  3. intimidation
  4. physical assault
  5. ridicule
26
Q

what is the general regulation regarding harassment?

A

to be unlawful, conduct must be unwelcome. (doesn’t include consensual relationships, social invitations are acceptable)

27
Q

state 4 reasons for today’s stress.

A
  1. meeting people with different value systems
  2. comparison with others
  3. less job security (efficient markets mean easier replacement of workforce)
  4. increasing performance demands (fast innovation)

0 Business Environment (16 decks)

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