Internal Environment Flashcards
state 5 internal variables
- procedures (operational)
- leadership
- employees
- innovation
- financial resources
what are the 6 elements of organisational culture?
- atmosphere
- compensation
- standards + policies
- people
- leadership
- organisation
what is the external environment made up of? (2 environments)
task and general environments
what are the 5 dimensions of the general external environment?
- political
- international
- technological
- economic
- sociocultural
what is the external task environment comprised of? (5)
- regulators
- competitors
- customers
- suppliers
- strategic partners
define the internal environment (5 components)
what is the POV we take in this course?
- owners
- board of directors
- employees
- physical environment
- culture
from the perspective of employees
state characteristics of organisational culture.
- visible in all relationships
- evident through rituals and day-to-day practice
- actuated (caused to operate) through organisational structure
- amplified by words+deeds of leaders
- strenghtened in commitment to shared purpose
which element of organisational culture is the most important one?
people = employees
state 4 challenges that companies deal with internally
- discrimination
- harassment
- stress (workplace-related)
- work from home
how are internal challenges measured? (3)
- quantitative indicators
- qualitative indicators
- company’s goodwill, public image
why is it important to track and manage company’s internal challenges?
because they have a significant impact upon the company’s performance
state 5 examples of quantitative indicators that are used to measure internal challenges.
what is their main purpose?
to lower HR costs.
- fluctuation (turnover)
- sick leaves
- accidents at work
- productivity per employee
- labour costs (fluctuations)
state 5 examples of qualitative indicators that are used to measure internal challenges.
what is their main purpose?
to increase productivity and business effects.
- recruitment of skilled personnel
- enhancing company’s image
- satisfaction
- commitment
- stress
def discrimination
= making distinction towards a person based on the group/class they belong to
state the 4 types of discrimination
- adverse
- age
- race / nationality
- gender
def adverse discrimination + 3 examples
practices that appear neutral but have an adverse effect on a protected group
e.g. not giving legal entitlements, not hiring someone, offering unfair terms to candidates
def age discrimination + general regulation
= treating someone unfavourably because of their age
prevention of age discrimination over the age of 40
def race/nationality discrimination
= treating someone unfavourably because of their (percieved) ethnicity/origin
state 6 possible sources of discrimination (triggers)
- inadequately trained staff
- law ignorance
- complaint scepticism
- misplaced loyalty
- excessive amounts of unsupervised leisure time
- too much personal expression
def affirmative action
= policy of promoting the education+employment of discriminated groups
state 3 possible negative aspects of using affirmative action.
- overlooking highly qualified candidates that are not part of discriminated group (employing to meet standards of affirmative action)
- meeting quotas rather than to employ qualified applicants
- treating ‘majority’ groups unfairly
is discrimination legally regulated?
yes
state 4 possible consequences of discrimination.
- physical and emotional impacts on employees –> high fluctuation
- financial impacts on discriminated employee (less pay)
- business is not seen as a nice place to work (talented workforce isn’t attracted)
- possible legal action against the company by discriminated groups
what are the two types of sexual harassment?
- quid pro quo
2. hostile work environment
state 6 types of workplace harassment
- sexual
- offensive jokes and pictures
- intimidation
- physical assault
- ridicule
what is the general regulation regarding harassment?
to be unlawful, conduct must be unwelcome. (doesn’t include consensual relationships, social invitations are acceptable)
state 4 reasons for today’s stress.
- meeting people with different value systems
- comparison with others
- less job security (efficient markets mean easier replacement of workforce)
- increasing performance demands (fast innovation)
