Internal and external quality standards Flashcards
What is quality concerned about ?
The design of a product
The reliability of it
Being fit for purpose
Meeting legislation
Why is quality important ?
Returned goods brings negative publicity
Consumers buy products based off perceived quality and rep
If reputation is lost then its hard to regain
What is quality assurance ?
Procedures set out to make sure that the products are made at the right quality
What is quality control ?
The process to review all the factors involved in the production process
What is the equation for wastage rate ?
Number of rejects produced / total number of units produced X100
How is training involved in quality ?
Those who are not trained are likely to make mistakes
Reputation of poor quality can affect business rep
This leads to a loss in sales
What is total quality management ?
Involves all the employees in the business and looks at the efficient ways of using resources in the production process
How does total quality management help the business ?
Focus on the needs of the customer
Quality in all dept’s is improved
Looks for wastage and inefficiency
What is the issue with total quality management ?
Takes time to implement
Costs in training / procedures and equipment
What is benchmarking ?
This compares your business with the market leader
The aim is to match their quality leading to less costs and better quality
What are some examples of benchmarking ?
External BM - compared to another business
Internal - compared to departments
Functional - compared to businesses with similar processes
Competitive compared to competitor
What are some negatives for benchmarking ?
Hard to access competitors sensitive info
Can be hard to implement improvements to close gap ( lack of funds )
What are quality circles ?
Employees meet to discuss quality and analyse problems
Management are not involved so it gives the workers a sense of repsonsibility
What is BS 5750 Kitemark ?
The British standard rewards businesses with certain quality standards
Use this symbol to display good quality to customers
What is the zero defects goal ?
What ever you produce has 0 faults in them
What is the IS) 9000
The European standard to follow
Good for businesses looking to improve how they operate
Good marketing tool
What is the benefits of having a 0 defects goal ?
Reduces costs as fewer defects
Increases customer satisfaction an makes them come back
