Internal and external quality standards Flashcards
What is quality concerned about ?
The design of a product
The reliability of it
Being fit for purpose
Meeting legislation
Why is quality important ?
Returned goods brings negative publicity
Consumers buy products based off perceived quality and rep
If reputation is lost then its hard to regain
What is quality assurance ?
Procedures set out to make sure that the products are made at the right quality
What is quality control ?
The process to review all the factors involved in the production process
What is the equation for wastage rate ?
Number of rejects produced / total number of units produced X100
How is training involved in quality ?
Those who are not trained are likely to make mistakes
Reputation of poor quality can affect business rep
This leads to a loss in sales
What is total quality management ?
Involves all the employees in the business and looks at the efficient ways of using resources in the production process
How does total quality management help the business ?
Focus on the needs of the customer
Quality in all dept’s is improved
Looks for wastage and inefficiency
What is the issue with total quality management ?
Takes time to implement
Costs in training / procedures and equipment
What is benchmarking ?
This compares your business with the market leader
The aim is to match their quality leading to less costs and better quality
What are some examples of benchmarking ?
External BM - compared to another business
Internal - compared to departments
Functional - compared to businesses with similar processes
Competitive compared to competitor
What are some negatives for benchmarking ?
Hard to access competitors sensitive info
Can be hard to implement improvements to close gap ( lack of funds )
What are quality circles ?
Employees meet to discuss quality and analyse problems
Management are not involved so it gives the workers a sense of repsonsibility
What is BS 5750 Kitemark ?
The British standard rewards businesses with certain quality standards
Use this symbol to display good quality to customers
What is the zero defects goal ?
What ever you produce has 0 faults in them
