Instruction Skills Flashcards

1
Q

What to obtain about history of the dog?

A

Health, home environment, history of training, past or current issues

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2
Q

Four Keys to Empathetic Listening

A
  1. Quiet your mind and focus on what person is saying
  2. Listen through the words to deeper thought behind them
  3. Don’t interrupt while being spoken to
  4. Say back to them, in your own words, what they said and the feelings you sensed
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3
Q

What to avoid when talking with a client?

A
  1. Mind reading
  2. Rehearsing - thinking about your next question instead of focusing
  3. Filtering - hearing only what you want
  4. Day dreaming
  5. Advising - interrupting and immediately offering suggestions
  6. Judging - analyzing and critiquing what’s been said
  7. Condescending - making a client feel they don’t know what they’re doing
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4
Q

Questions for a client with a disability

A

Can they give hand signals?
Can they keep up with the class?
Is the classroom environment appropriate?
Can they handle the equipment?

Have alternate methods to teach

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5
Q

How to deal with difficult people

A

Let them speak - don’t interrupt them
Be aware of your tone of voice and body language
Avoid labeling them
Ignore behavior you don’t want and reward behavior you do
Don’t become defensive
Redirect unwanted behavior
Get actual details
Draw the line - deal with a difficult client, but know when enough is enough

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6
Q

What to do with client goals

A

Zero in on one goal - what is most important to them right now?

Manage their expectations

Explain the big picture

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7
Q

3 Learning Styles

A
  1. Visual (demonstrating) - show clients how to do it - 35% retained
  2. Auditory (explaining) - 10% retained
  3. Kinesthetic (hands on) - have clients try themselves - 50% retained

Make sure you use all three!

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8
Q

Private vs Group Classes

A

One on one allows you to adjust process to specific dog with instant feedback

Group requires you to manage environment

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9
Q

Lesson Plans

A

What will your class cover?
Plan ahead on how you will cover questions so it doesn’t take up time during class
How will you handle absences?
First class - express handling absences, waivers, and vaccine proof
Stress the value of homework

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10
Q

Indoor Training Class

A

Safety is key
Have sufficient space between each dog
Have traffic control
Be aware of flooring surfaces

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11
Q

Outdoor Training Class

A
Weather is the biggest concern - make sure to explain policy at the first class
Safety - never do off-leash work, double check equipment
Distractions are high and uncontrollable
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12
Q

Tips for Class

A

Start on time no matter how many students have arrived
Provide lots of hands-on opportunities
Design class so more challenging work comes at the beginning and not the end of class
Keep language basic and simple

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13
Q

Training Plans

A

Set measurable, realistic goals
Move on when dog performs behavior 8 out of 10 times
End each session with a success - go back to kindergarten

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