institutions that resolve civil disputes

Question 1

list them

Answer 1

tribunals
ombudsman
complaint bodies
consumer affairs Victoria
VCAT
Trials

Question 2

tribunals

Answer 2

tribunals are dispute resolution bodies that use power to resolve certain types of disputes from parliament
- low efficient and speedy dispute resolution method

Question 3

OMBUDSMEN

Answer 3

an official by government to investigate complaints made by individuals against certain bodies or institutions
-hear and determine complaints
- complaints by individuals toward companies

Question 4

what ombudsmen do

Answer 4

• aim to resolve the complain by working with both parties
• binding decision

Question 5

PTO ombudsmen

Answer 5

investigate complains about public transport.

Jurisdiction : review and investigate

Question 6

complain bodies

Answer 6

Designed to hear complaints from individuals and small business. usually doesn’t heart disputes between individuals
- goods / service issues
- low cost dispute resolution method
- no formal procedures

Question 7

consumer affairs Victoria

Answer 7

Ensure Victorians are informed about consumer laws and ensure that business comply with those laws
- free dispute resolution
- conciliation

Question 8

trials, jurors

Answer 8

• unlike criminal cases, no automatic right to a jury
• must be payed, if requested
• 6 jurors selected at random