Inmate Requests, Grievances, and Complaints

Question 1

All inmate request and grievances will receive electronic responses within _____ business days, excluding weekends and holidays.

Answer 1

3

Question 2

Informal Resolution
Depending on the urgency of the complaint, a ________ __________ or ______ __________ will attempt to informally resolve, at their level of authority, most request, and grievances.

Answer 2

correction officer
floor sergeant

Question 3

RMA Administrator
The RMA Administrator is a position assigned to the DSD Accreditation and Standards Unit (DASU) under direct supervision of a designated section supervisor.

Answer 3

True

Question 4

RMA Administrator
Reports allegations of misconduct to the _____ ________ where the inmate is housed, making contact by phone.

Answer 4

floor supervisor

Question 5

RMA Administrator
Forwards grievances related to Americans with Disabilities Act (ADA) and PREA concerns directly to the ________ __________

Answer 5

watch commander

Question 6

RMA Administrator
For grievances over ______ hours old, a direct phone call made to notify the appropriate supervisor of the grievance immediately, upon their discovery.

Answer 6

72

Question 7

Floor Sergeant Responsibilities
Grievances concerning conditions of confinement, including hygiene, safety, sanitation, or other related issues will be addressed _______.

Answer 7

immediately

Question 8

Urgent and Emergent Requests
The floor sergeant will brief the on-duty _______ ______ or ______ _______ to ensure the issue is handled appropriately.

Answer 8

bureau lieutenant and watch commander

Question 9

Appeal Process for Classification
An appeal for discipline must be submitted within _____ days of the CAB hearing.

Answer 9

5

Question 10

Appeal Process for Classification
The ________, ______ _______ ______ or designee will review these grievances on the RMA.

Answer 10

Captain, Central Booking Bureau

Question 11

Appeal Process for Classification
The second level of appeal for inmate discipline is to the ______ _______, or designee, who will be an independent authority.

Answer 11

Deputy Chief

Question 12

Appeal Process for Classification
The appeal must be submitted in writing, within _____ calendar days of receipt of the CBB captain’s response and must state specific reasons for the appeal.

Answer 12

5

Question 13

Floor Sergeant
If it appears a policy violation has occurred, the sergeant will document the complaint on a ________ and forward to the Office of ____ in Blue Team.

Answer 13

SOC
IA