Information systems in organizations and their functions Flashcards
How can infomation technologies improve business processes?
Automating processes that were manual and using different and improved processes that substitute obsolete and inefficient ones.
What does a TPS system do?
Supports sales workers to preform and record daily transactions, allowing operational managers to manage the status of operations and relations with external sources.
What does a MIS system do?
Supports low-middle managers in daily decision making, based on data given by the TPS, but have a weak analytical capacity.
What does a DSS system do?
Supports middle-upper managers in nonroutine decision making, based on external information as well as informations from the TPS/MIS.
What does a ESS system do?
Helps senior managers in decision making taking in consideration external data sources such as laws, competion, etc… It also takes in consideration all the information from the MIS/DSS to enhance the veracity of the information.
Name the 5 main systems that are called the extended enterprise systems that include all functional areas of a business.
ERP, CRM, SCM, E-Commerce and Knowledge Management Systems.
Explain the ERP.
Plans and manages all the business processes in a unique platform that integrates all the business departments, with the objective of maximizing management control.
Explain the SCM.
Controls all the supply chain giving information about orders, stock, production and shipments, with the objective of satisfying the demand at a lower cost and on time.
Explain the CRM.
Plans and manages sales and customer relationships, providing information about cutomer preferences and products, from marketing campains to after-sales services, with the objecting of optimizing revenue by satisfying and rooting costumers.
How does a knowledge management system help a business to grow?
After analysing all the information gathered by the other systems, the knowledge management system will relate that information to external knowledge like business analytics and inteligence to predict what challenges come next.
Why should businesses invest in E-Commerce?
The future of commerce is online and by investing in E-Commerce companies are expanding themselves in the market and reaching a bigger consumer base.
Why should businesses invest in E-Commerce?
The future of commerce is online and by investing in E-Commerce companies are expanding themselves in the market and reaching a bigger consumer base.
