Information Systems II

Question 1

What does an Information System do?

Answer 1

Provides processes & information to it’s members and clients

Question 2

What information might an Information System hold?

Answer 2

Competitive data?
Customer Information?
Procedures?

Question 3

Are information Systems opened or closed systems?

Answer 3

Open Systems

Question 4

What does CRMS (Customer Relationship Management System) do?

Answer 4

Keep customer contact details up to date, track every customer interaction, and manage customer account

Question 5

Difference between Information Technology (IT) and Information System (IS)

Answer 5

IT is mostly hardware & equipment

IS is the data, hardware, software, processes, people, procedures

Question 6

What are the 3 eras of IS?

Answer 6

!!Data Processing
!!!Management Information Systems
!!!!Strategic Information Systems

Question 7

What are some benefits of IS?

Answer 7

1. Improve integration of internal processes
2. Monetise Information
3. Understand what customers do with you products/services

Question 8

3 Levels of Decision Making?

Answer 8

Strategic
Tactical
Operational

Question 9

Long term, Medium term, Short term in Decision Making

Answer 9

Long - Strategic
Medium - Tactical
Short - Operational

Question 10

Challenges of IS

Answer 10

1. Difficult to calculate value
2. Coping with change, by time it’s developed is it still relevant?
3. Ethics & Social Responsibility
4. Silo Effect

Question 11

What is the Silo effect?

Answer 11

When available information isn’t shared