Information Management Flashcards
Defined as the application of computers and telecommunications equipment to store, retrieve, transmit and manipulate data
Information technology
Characteristics of tourism services
- heterogeneity
- intangibility
- perishability
- inseparable
- global
The state of quality of being heterogeneous
Heterogeneity
Incapable of being touched ; having no physical existence
Intangibility
How long can a product be stored, used, and/or sold before it expires and becomes worthless
Perishability
There is interaction between service providers and travelers because the production of the experience happens simultaneously
Inseparable
Relating to the whole world
Global
Different sectors in the hospitality and tourism industry
- travel sector
- food and beverage sector
- accomodation sector
- attractions sector
- events sector
- wellness sector
Organizations main resources
- manpower
- money
- materials
- machines
Management of information
- collecting
- processing
- using
- disposing
The people who frontline the services or products offered
Manpower
Financial resources used to operate the business
Money
Those used to render service of produce products
Materials
Equipment used in the operation including facilities and energy
Machines
A study of individual, technology, organization, and their association
Management information system (MIS)
