Informatics/Patient Safety/Inusrance/DC/Ethics Flashcards
Things to look at when evaluating websites to suggest to others:
a. beliefs and interests (is there a noticeable bias?)
b. financial support for the website
c. advertisements (are they clearly separated from the content?)
what are things to look for when deeming credible sources (authors etc)?
- who the authors are and are they clearly defined
- clear credentials that can be verifiable
- reputable publisher
- peer review process for the article
what are professional level sources?
- accessmedicine
- clinical key
- pubmed
- dynamed
what are consumer sources?
- gives brief summary that is concise for patients to understand
- mayoclinic
- medline
- webMD (questions about its authority, bias, and current data)
what can access medicine be used for?
- book chapters
- case review
- video tutorials
what can access clinical key be used for?
- conditions/
- procedures/drugs
- book chapter
- journal articles/medline
when/why is the date information on a publication important?
- some information hasn’t changed much throughout the years so date wouldn’t matter
- other information is rapidly changing so need to pay attention to these things
citing sources
- use APA
- refworks great website
- cite ALL information
evidence based medicine
- look at evidence for its validity and usefulness
- figure out what time of evidence best fits the question you are asking
what is a PICO question?
P=patient/population
I=intervention
C=comparison
O=outcome
how does one evaluate and EBM database?
- level of detail
- references and level of evidence
- update date and schedule
- authority, authorship, and editorial
- interface and organization
What is an error? What are examples of types of errors?
**type of unsafe act
error= UNINTENTIONAL actions that result in error or adverse events
ex:
slip: doing wrong action
lapse: memory failure
mistake: intended action but wrong decision
latent: “how its always been” more of a system problem
What is a violation?
**type of unsafe act
=deliberate deviation from procedures
What is the swiss cheese model?
This is a model that explains the multiple aspects that can lead to accidents occurring.
- it can include something minor like patient factors to successive things like institution factors and communication
- lots of things go wrong on the totem pole which leads to something bad happening
What is quality improvement (QI)?
=when health services aim to increase the likelihood of desired health outcomes which are consistent with current knowledge
- continuous process
- rapid cycles of improvement
Why is QI important?
- it can improve patient safety
- decrease adverse events
- decrease waste and excess costs
What is the first step in QI?
- identify the adverse event or near miss
What is the 2nd step in QI?
- root cause analysis
- develop a process map that is able to explain what happened and what should have happened (with the major and minor steps to these points in the middle)
- ASK WHY 5 TIMES!
Steps 3-6 of QI?
- change management with stakeholder involvement
- model for improvement and process for change
- plan PDSA cycles (plan do study act)
- measure the effects of the intervention
How do determine which aspect of a problem you address?
make a process map and identify the ROOT CAUSE of the problem… hone in on one thing that can be changed or altered in order to potentially see a benefit from the change
What are barriers to changes in healthcare?
- expected autonomy of HC workers
- stability of routine
- programmed behavior
- tunnel vision
- real/perceived limited resources
- too many rules and regulations in place
what are 8 steps to change?
- establishing a sense of urgency
- formation of a powerful coalition
- creating a vision
- communicating the vision
- empowering others to act on the vision
- short term wins
- consolidating improvements and producing still more change
- institutionalizing new approaches
who are stakeholders in change management?
this includes people who work directly with and are affected by the change.
doctors, nurses, admin, respiratory therapists, patients
what are the different categories of adopters for change?
a. innovators (accept right away)
b. early adopters (join when see benefit)
c. early majority (productivity gain)
d. late majority (when everything has already been figured out)
e. laggards (only when have to)—may never get there
what is the process of enacting change?
- innovation: coming up with new ideas and approaches to enact the change
- pilot: test the change idea on a small scale to see if it works; minimize risk
- implementation: test on a larger scale
- implement in 1 setting - spread-implementing in several settings
what is a PDSA cycle?
plan-do-study-act
- *want multiple one after the other**
- want the test to be small
- want successive studies to come from the data produced from the cycle “each test should influence the next”
- results should tell you if the test is promising or not
when looking at the studies and the data produced…
one should look at the needs of different departments (if on hospital scale) and/or look at trends and try to understand WHY they happened
how is communication enacted and why is it important?
- communicating with and to patients on importance of initiatives
- communicating to practitioners why its important and reminding them of the vision for QI
done by:
- patient testimonials
- contest
- weekly newsletters
how big of a problem is medical errors?
-33% of patients say that their loved one was affected by a medical error
-it is the 3rd leading cause of death in the U.S.
-its as dangerous as bungee jumping
~250,000 deaths/year
what is safety?
=freedom from harm or danger
-state of being safe!
what is patient safety?
=HC systems that minimize the incidence and impact of adverse effects and maximize recovery from such events
- prevention of harm
- systems issue! not on any ONE individual
what are some examples of medical error?
- Rx wrong med because they look similar in name and bottle
- wrong pt gets transplant
- wrong extremity has a surgical procedure
how is quality care created?
by the system that
- prevents errors
- learns from errors
- built on a culture of safety that involves every aspect of the medical team, organization, and patient