Inflight Revenue

Question 1

Q20 which CMT messages does purser send after take off

Answer 1

Digital menu
View today’s menu on The Emirates App or the Wi-Fi portal. Simply select today’s trip in the app or connect your device to the OnAir Wi-Fi network and open your browser
After take-off
Masks and gloves disposal
Please dispose of used masks and gloves in the waste bag in your seat pocket
After take-off
Before starting used PPE collection (refer to SSQ)

Question 2

Q21 When will you send the DF message through the CMT during the flight?

Answer 2

A: Send before Inflight Retail operator goes into the cabin (customize the message based on current promotion - refer to PA) on Inflight Entertainment System (IFE) system and send message to all TV screens.
Before Inflight Retail service ends select the pre-defined Inflight Retail closing message on Inflight Entertainment System (IFE) system and send message to all TV screens

Question 3

Q1 DF limits for service recovery in each cabin

Answer 3

A: Value of the complimentary item is based on the customer’s class of travel and should not exceed the limits below:
Y class - 300AED
J class - 500AED
F class - no limit

Question 4

Q2 Which sales transactions are nonrefundable

Answer 4

A: We cannot offer refund or exchange for these products with opened packaging and the following Non-refundable transactions
Cosmetics​
Fragrances​
Skin care products​
All Apple products​
All Mont Blanc products
Anything sold with inflight retail voucher
Champagne sales
Upgrades and extra legroom seat sales

Question 5

Q3 Locations of IR preorder container

Answer 5

A: 1.1 Container location
A380
4M207 - Aft galley
B777
(One of these locations depending on B777 type)
F510 - forward galley 
M702A - forward galley
A206 - aft galley
A306A - aft galley

Question 6

Q4 When IR can be preordered i.e. what is the preorder window?

Answer 6

A: Customers will be able to place their orders from 21 days up to 40 hours before their flight departure time. This service is available on all routes departing Dubai and on most routes departing from other destinations to Dubai. Customers will be notified of this new service through various communication channels.

Question 7

Q5 Positions for IR operators

Answer 7

A: A position is reserved for an inflight retail operator in each cabin
This should be assigned to the inflight retail operator (top seller) as per their operating grade. Check icon on crew portal/pulse
Once this position is assigned, remaining reserved positions may be assigned to other crew members for other duties
A380 (2 operators. one on each deck)  3 class UR1, ML4A, MR5
A380 (2 operators. one on each deck)  2 class UR3, MR5
B777 (1 operator) 3 class R1, L2, R3
B777 (1 operator) 2 class R1, L2

Question 8

Q6 Credit card limits for locals with no live pos

Answer 8

A:
Card limit for normal customer
AED 3600 - 1 card per customer

No spending limit applicable for any customer and multiple cards can be accepted
Card limit for UAE residents and nationals
AED 7500 - 1 card per customer
VIP/VVIP
Purser authorisation required
No purchase limit
Multiple cards can be used
Above card checks and limits apply on HHC only when LivePOS is not working, not connecting or not loaded
There is no spending limit for upgrades when accepting payment only on HHC

Question 9

Q7 Location of IR order request paper

Answer 9

A: Inflight retail float poach contents: AED 500 float in cash of various denominations
Trip record forms (Always take extra copies)
EmiratesRED request coupons