Individual Attitudes, Behaviors, and Emotions PPT #5

Question 1

Influence on Work Attitudes

Answer 1

Individual: Personality, Education, Needs

Contextual: Job Characteristics, Work Relationships, Others’ Attitude, Organizational Justice

Person: Environment Fit, and Psychological Contract (What you were lead to expect)

Question 2

Cognitive Dissonance

Answer 2

This is a mismatch among emotions, attitudes, beliefs, and/or behavior.

Results In: A feeling of tension and changing some aspect for better alignment (E.g. changing behavior, justification of behavior, change attitude, changing original cognitions, ignoring contradictory information, adjusting the importance of the cognitions)

Question 2

Implications Based on How Attitude is Formed

Answer 2

Direct Experience: Literally experiencing it yourself

Social Leaning: Seeing how others react to things can affect how you react to things

Question 3

Job Satisfaction

Answer 3

The feelings people have towards their job.

To what extent would you expect someone’s job satisfaction to affect their workplace behavior?
Has your own job satisfaction impacted your performance?
What are the factors that influence your satisfaction at work?

Question 4

Consequences of Satisfaction

Answer 4

Impact On:
Absenteeism
Turnover
Individual Performance (not a strong relationship for this one)
OCB (Organizational Citizenship Behavior)
Mental and Physical Health
Organizational Performance

Question 5

Organizational Commitment

Answer 5

Affective: No desire to quit
Continuance: Can’t afford to quit
Normative: Shouldn’t quit

Question 6

Kew Work Behaviors and Influences on those behaviors

Answer 6

Job Performance: Mental Abilities, Treatment, Stress, Attitudes, Personality

OCB: Treatment, Personality, Attitudes, Age

Absenteeism: Health, Work/life balance, Attitudes, Age

Turnover: Performance, Attitudes, Stress, Personality, Age/Tenure

Question 7

Attitude - Behavior Correspondence

Answer 7

The link between intentions and behavior is shaped by:

Specificity: Specific attitudes predict better.
Relevance: Personal relevance strengthens the link.
Timing: Delays can weaken it.
Personality: High self-monitoring aids adaptability.
Constraints: External barriers hinder action.Stronger link to behavioral intentions vs. actual behavior

Question 8

What is an emotion?

Answer 8

A short, intense felling resulting from some event

Question 9

Job Attitudes, Behaviors, and Ethics

Answer 9

People tend to have better attitudes and behaviors when working in an ethical environment.

Question 10

Role of Emotions: Emotional Contagion

Answer 10

How others are around you, reading a room, being more aware of others emotions and how it affect your emotions.

Question 11

Role of Emotions: Decision Making

Answer 11

Wisdom: This can come from experiences and how you reacted to something that you have dealt with before. Drawing more on intuition than intellect

Ability to Prioritize

Question 12

Role of Emotions: Emotional Labor

Answer 12

The need to manage emotions in order to perform one’s job effectively.

Dealing with emotional dissonance

Acting in a way that does not reflect your emotions at the moment

Acting:
Surface level; physical emotion not really what your feeling
Deep level: try to relate more to the emotion
Genuin level: really how you feel

If using surface using high emotional labor
Genuine uses low to no emotional labour

Question 13

Role of Emotions: Emotional Intelligence

Answer 13

A set of abilities related to understanding and management of emotions in oneself and others.

Question 14

The Competency Model:

Answer 14

Superior or effective job performance requires having a ser of relevant knowledge, skills, abilities (KSA’s)

EI competencies distinguish outstanding performers from average performers

Question 15

Four Domains of Emotional Intelligence

Answer 15

Relationship Management
Social Awareness
Self-Management
Self-Awareness

Also understand that their is a relationship amongst these, its from bottom to top and each one is required to move up to the next one.

Question 16

Self Awareness

Answer 16

Recognizing one’s own emotions, and the impact on self & others

Realistic knowledge of strengths and weaknesses

Using intuitions, “gut sense” and feelings to guide decisions

Question 17

Self Management

Answer 17

Keeping disruptive emotions & impulses under control

Focused drive to achieve a goal

Unleashing self’s creative and adaptive potential

Preventing “emotional hijacking”

Enables us to act with mental clarity and concentrated energy when disruptive emotions threaten, and to embody an optimistic enthusiasm

Question 18

Social Awareness

Answer 18

Ability to attune to how others feel, and to “read” situations:
Empathy
Organizational Awareness

Enables us to be socially effective in all aspects of working life; to excel at meeting the needs of others; and to motivate and retain key talent

Question 19

Relationship Management

Answer 19

Ability to guide the emotional tone of individuals and the group:

Competencies include: Conflict Management, Developing Others, Influence, Inspirational Leadership, Teamwork

Enables us to interact in ways that create resonance; to find common ground and create rapport; to articulate vision; to direct and guide with passion & conviction

Question 20

Conclusions: Chapter Overview

Answer 20

Work attitudes (e.g., job satisfaction, commitment) are more strongly linked to behavioral intentions vs. actual behaviors

Attitudes are impacted by both personal and contextual factors

4 key work behaviors (job performance, organizational citizenship, absenteeism, turnover) have some common influences

Emotions are a natural and necessary part of work life – understanding and managing them appropriately is key